Support Engineer

Neptune; Cape Town; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Pragma in Cape Town is seeking a Support Engineer to act as the single point of contact between client users, implementation specialists, and software development teams. You will resolve problems with your knowledge, adapt to changing contexts, and keep clients confident that issues will be addressed promptly.

A true bonus is being proactive to anticipate problems before they occur, ensuring client success and satisfaction through clear communication and collaborative problem-solving.

Job description

At Pragma we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognized, valued and developed to support our company strategy. We encourage people with disabilities and from diverse backgrounds to apply.

The product support team in On Key Software Solutions is at the heart of the business. The Support Engineer is the single point of contact and the link between our client users the implementation specialists, and our software development teams. These stakeholders will look at a feature or technical challenge from their perspective, and you will assist in solving their problems with your knowledge and skills, or by leveraging skills from within your team and organization. The Support Engineer's ultimate aim is to ensure happy and successful clients. Your superpowers include problem-solving, excellent context switching, adaptability, sympathizing with the client, and making them feel as if all will now be well because you're on it. A true bonus is the ability to be proactive and solve issues before they even happen.