Support Consultants

Ditto Hire group; Cape Town; On-site; ZAR 260,000 - 360,000; Full time

Benefits offered by this job

Competitive compensation (base salary)

Comprehensive time-off & generousleave

Excellent working environment with top

Collaborative, transparent and fun off

Accelerated professional development

Constant learning and improvement

Job summary

Ditto Hire is seeking a Support Consultant to help service growing our customer base. You will provide friendly and efficient support via telephone/email/support systems, document activity in the ticket system, and communicate with customers and colleagues.

Join a dynamic tech environment with fast learners, strong time management, and a can-do attitude. Competitive compensation and generous leave are offered.

Qualifications

• Customer support background
• Experience in support on large platforms
• Excellent communication skills
• Ability to learn quickly

Responsibilities

• Provide friendly and efficient support to customers via telephone/email/support systems
• Accurately record and document activity through the ticket system
• Ensure effective communication with customers, colleagues, and management
• Perform adhoc functions, projects, training

Skills

Customer support

Large platform support

Communication skills

Fast learner

Initiative

Problem solving

Job description

Join the future of work!

Ditto Hire is a technology company offering staffing firms and hiring managers best-in‑class recruitment software to help them find, manage, market and place top candidates. We are currently looking for a Support Consultant to help us service growing our customer base. If you are ready to go to the moon, Ditto Hire is the company to help you get there.

What you need:

• Customer support background
• Experience in support on large platforms
• Excellent communication skills
• Ability to learn quickly

Duties:

• Provide friendly and efficient support to customers via telephone/email/support systems
• Accurately record and document activity through the ticket system
• Ensure effective communication with customers, colleagues, and management
• Perform adhoc functions, projects, training

More about you:

• Resourceful with a strong sense of urgency
• Friendly and helpful
• Excellent telephone manners
• Ability to take initiative and solve problems
• Good time management skills
• Ability to work under pressure
• You like to share knowledge
• Quick learner and comfortable in a dynamic tech environment

What We Will Give You:

• Competitive compensation (base salary with commission)
• Comprehensive time-off & generous leave policies
• Excellent working environment with exceptionally smart people
• Collaborative, transparent and fun office culture
• Accelerated professional development
• Constant learning and improvement