Client Success Manager

Ditto; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Benefits offered by this job

Competitive salary

Real responsibility

Clear growth path

Job summary

Ditto is seeking a skilled professional to own client relationships and support recruitment businesses across South Africa. You will manage a portfolio of clients, ensuring strong communication and problem resolution, while helping teams leverage Ditto’s tools effectively.

This role requires 1-3 years in customer success or account management, and you will work closely with leadership to drive success in a fast-paced environment. Join us to grow your career and make a significant impact!

Qualifications

• 1-3 years in customer success, SaaS support, account management, or similar.
• Strong communicator: clear, confident, and professional.
• Organised and accountable, calm under pressure.

Responsibilities

• Own a portfolio of recruitment clients.
• Manage queries via ticketing, email, and calls.
• Train and enable new clients.

Skills

Customer success

SaaS support

Account management

Clear communication

Organisational skills

Problem-solving

Commercial understanding

Job description

You might be a fit if:

You like owning relationships, not hiding behind tickets. You enjoy solving real problems for real businesses. You want to build commercial skills inside a fast-growing tech company.

If that sounds like you, keep reading.

We Help Recruitment Teams Win

Ditto Hire powers ambitious recruitment businesses across South Africa. We help them source smarter, engage better, and place faster. One system. One flow.

What You’ll Do

Own a portfolio of recruitment clients

• Be their primary contact inside Ditto
• Build strong working relationships with consultants and directors
• Ensure they’re confident, supported, and getting real results

Solve problems properly

• Manage queries via ticketing, email, and calls
• Diagnose issues clearly and resolve them fast
• Work with product and engineering when needed
• Follow through. Every time.

Train and enable

• Onboard new clients
• Run structured training sessions
• Help teams use Ditto better, not just use it

Protect and grow accounts

• Spot risks early
• Identify optimisation or upsell opportunities
• Contribute ideas that improve the overall client experience

Who This Is For

• 1-3 years in customer success, SaaS support, account management, or similar
• Strong communicator. Clear. Confident. Professional.
• Organised and accountable
• Comfortable learning systems quickly
• Calm under pressure
• Commercially curious

Bonus if you understand recruitment or HR tech.

What You Get

• Competitive salary
• Real responsibility from day one
• Direct exposure to leadership and product
• Clear growth into senior customer success or account roles
• A fast-moving team that expects high standards

We’re not building something small. We’re building infrastructure that recruitment businesses depend on.

If you want to grow fast, take ownership early, and be part of a team that moves, this is your shot.