Supervisor: Chauffeur Drive Services - FTC 19 Months (Isando)

Zeda Limited; Johannesburg; Vor Ort; ZAR 420.000 - 540.000; Vollzeit

Zusammenfassung

Avis Luxury Collection in Johannesburg seeks a capable supervisor to lead the Chauffeur Drive operations, driving customer satisfaction and profitability. The role demands proactive daily planning, allocation of chauffeurs and vehicles, and strict adherence to operational procedures.

You will also oversee administrative tasks, rostering, and reporting while maintaining service standards and security protocols across the fleet. A minimum 3 years in car rental or chauffeur operations is preferred.

Qualifikationen

• Matric and valid driver’s license are required.
• Minimum 3 years+ car rental experience.
• Experience in supervising chauffeur drive or similar operations is preferred.

Aufgaben

• Supervise Chauffeur Drive operations to support customer satisfaction and profitability.
• Ensure all bookings are covered for the following day and allocate chauffeurs/vehicles as needed.
• Communicate bookings to chauffeurs timeously and ensure security procedures are followed.
• Drive CSI targets and manage fleet and driver app usage.
• Oversee administrative tasks including rostering, expense control, and procurement processes.

Kenntnisse

Leadership

Budgeting

Team management

Ausbildung

Matric

Valid Driver's Licence

Jobbeschreibung

To supervise the operations of Chauffeur Drive so as to contribute positively to customer satisfaction and profitability.

Key deliverables and outputs

• Assists with preparing Budgets for the Operations.

Operational

Operations

• Ensure all bookings are covered for the following day
• Assist with allocation of Chauffeurs and vehicles when required
• Ensure all special requests are actioned for the following day
• Ensure all bookings are communicated to Chauffeurs timeously
• Ensure that Brand Ambassadors adhere to uniform standards, have valid public drivers permit and make use of relevant equipment correctly at all times (e.g. hands free kits/Bluetooth)
• Action escalated queries and provide feedback to customer and Manager within 24 hours
• Ensure Avis Luxury Collection security procedures are adhered to
• Visit airport terminals daily and check display area for tidiness and cleanliness
• Ensure all Chauffeurs have fire extinguishers in their vehicles
• Manage and monitor Chauffeur App usage and devices (e.g. daily stock take on devices and manage exceptions, ensure devices are sent to IT for timeous repair, reports are kept)
• Drive CSI targets and eliminate obstacles daily.

Administration

• Compile and submit employee information monthly by due date (e.g. salaries, overtime, commission, leave, hour calculation)
• Create reservations for new bookings (follow end-to-end process)
• Submit staff rentals for approval and follow process of creating the booking
• Promote relationships with internal customers e.g. reservations (reservation queries, information sessions etc.), Workshops, Accidents, RAC Operations
• Plan and organise monthly shift rosters, including authorising/submitting leave, off-requests)
• Monitor chauffeur hours and booking types daily and advise RSA to allocate accordingly
• Follow staff accident procedure
• Ensure petty cash procedure is followed and enough petty cash is available to meet business demand (e.g. allocation of petty cash to staff, reconciliation and accuracy)
• Ensure that transactions are processed on procurement system
• Ensure all fuel cards are accounted for and expenditure monitored
• Ensure weekly e-tag stock is accounted for and sent to Fleet
• Pull and action discrepancies on authorisation report daily
• Check all closed Rental Agreements for accuracy daily and batching is done daily
• Compile breach file for any breach of rental contract (e.g. obtain accident reports, advising investigators, obtaining quotations, contacting customer/travel agent and follow RAC breach procedure)
• Ensure all stock control procedures are adhered to and new purchases are authorised.

Fleet

• Pull and action Wizard reports daily/weekly (e.g. VRSMENU 01, 03, 04, 17, 21, 24)
• Ensure Cartrack reports are actioned daily and checked daily for accuracy
• Ensure vehicle installation (MVA, Cartrack, fuel cards/tags, e-tags) (AS400 installation and de-fleeting is done timeously (AS400 termination)
• Ensure all service intervals are maintained for all vehicles
• Ensure vehicles are maintained and repairs are done timeously
• Ensure all vehicle permit requisitions are submitted timeously and actioned
• Maintain and update fleet file daily
• Safeguard vehicles and vehicle keys (e.g. inventory, key safe)
• Maintain fleet standard (check sheets, yard walks, vehicle preparations, spot checks)
• Ensure that damaged vehicles are handed over to Accident department according to process
• Ensure orders put through on Avis Services are approved and process is correctly followed.

Stakeholders (internal & external customers, suppliers, shareholders, communities)

Meetings

• Attend all meetings as required (e.g. HSE meetings, systems meetings, key leader summits)

Employees

• Provide clear direction and decisive leadership to direct reports, ensuring all are aligned to the goals and have a clear purpose
• Set clearly defined performance standards / targets for direct reports, holding them accountable to achieve these and providing support and guidance where needed
• Create and maintain a constructive atmosphere within the team, engaging and motivating direct reports to always give their best, while respecting any areas of diversity (whether areas of expertise, cultural, gender, age, background, etc.)
• Ensure direct reports adhere to set business policies and procedures, emphasising the importance of general discipline at work and objectively correct and handling any deviations as they arise
• Resource and staff the team appropriately (in line with D and I targets), considering the relevance of current and new jobs as well as the most suitable ways in which to place or replace any vacancies
• Set the example to the team and deliver on the employee value proposition by leading the team and the business in line with the Avis Leadership Behaviours
• Support and encourage direct reports to drive their own individual development plans in order to further grow as professionals in their jobs.

Internal and External Stakeholders

The role requires close engagement and collaboration with key internal and external stakeholders.

Internal Stakeholders

Operations, Luxury Cars and Chauffeur Drive.

External Stakeholders

Customers.

Academic Qualifications

• Matric
• Valid Driver's Licence

Advantageous:

Note: Working overtime and weekends will be required as needed. This role requires the incumbent to be available to staff 24 hours a day.

Work Experience

• Minimum 3 Years+ Car rental experience.

Advantageous:

• Minimum +2 Years Supervisory experience.

This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.

Applications closing date 19/11/2026