Administrator X2: Customer Support - Isando

Zeda Limited; Johannesburg; On-site; ZAR 540,000 - 900,000; Full time

Job summary

ZEDA Limited is seeking a dedicated professional to maintain and grow customer relationships within a Leasing/Finance context in Johannesburg. The role involves ensuring customer satisfaction and retention while coordinating with Operations, Finance & Risk, Marketing, Tenders Team and Sales to deliver complete solutions.

You will engage with clients, manage SLAs, support tenders, and ensure compliance with legislation to mitigate risk and drive business growth.

Qualifications

• Minimum 3 years broad exposure to finance and value-added products.
• 2–3 years broad leasing operations administration experience.
• Broad exposure to Risk, Finance, Legal, IT and Operations.

Responsibilities

• Maintain and manage the sales customer relationship to attract prospective customers, enhance experience and retain customers.
• Engage with existing and prospective customers to ensure value-added products are onboarded and aligned with business requirements.
• Respond to legislative changes to ensure alignment and risk mitigation.
• Manage day-to-day customer requirements (settlements, reassessments, MRAs) to improve customer experience and retention.
• Assist in tender-related administrative processes for business growth with current customers.
• Maintain visibility of customers and ensure adherence to onsite policies/requirements.

Education

Grade 12

Valid Driver’s License

Fleet Management Qualification

Job description

Core purpose of the role

Maintain and manage the sales customer relationship to ensure attraction of prospective customers, enhanced experience and customer retention.

Key deliverables and outputs

Strategic/Financial

• Continuously grow and create an awareness of the Avis brand in order to improve the market share of Avis.
• Effectively deliver on agreed customer SLA’s in order to meet and exceed the customer(s) requirement and set KPA’s.
• Identify, minimise and manage risk (sustainability; financial stability; etc.) as well as communicate this information to the relevant stakeholders (Key Accounts Managers/Admin Manager/Tender Manager/Financial Risk Manager) to enable an understanding and an enhancement of any future strategy for the customer/business.
• In collaboration with Key Account Managers, participate in the forecasting of growth and replacement orders and manage over term/over kilometers contracts.

Operational

• Engage with existing and prospective customers to ensure that value-added products are on-boarded in line with business requirements
• Manage the process resulting from any legislative changes to ensure alignment and risk mitigation.
• Manage and enhance the day-to-day operational customer requirements (i.e. follow-up on settlements, reassessments, MRAs, etc.) in order to enhance customer experience and ensure retention.
• On an ad hoc basis, assist in the administrative process related to tenders for business growth for current customers
• Maintain customer visibility and ensure that all customer onsite policies/requirements are adhered to.

Stakeholders (internal & external customers, suppliers, shareholders, communities)

• Develop working relationships with customers and internal departments (Operations, Finance & Risk, Marketing), in order to offer the complete solution to the customer.
• Maintain best service levels to promote an enhanced customer experience
• Build customer loyalty by exceeding the customer’s expectations thereby creating a positive customer experience.

Internal and External Stakeholders

The role requires close engagement and collaboration with key internal and external stakeholders.

Internal Stakeholders

Operations, Finance & Risk, Marketing, Tenders Team, Sales Team.

External Stakeholders

Customers.

Academic Qualifications

Essential:

• Grade 12
• Valid Driver’s License.

Advantageous:

• Fleet Management Qualification.

Work Experience

Essential:

• Minimum 3 Years broad exposure to finance and value-added products
• 2-3 Years broad leasing Operations administration experience
• Broad exposure to specific departments (e.g. Risk, Finance, Legal, IT and Operations)
• Broad experience communicating at different levels (internally & externally)

Advantageous:

• 1-2 years customer admin experience
• Broad exposure to financial lease calculations
• Basic automotive industry experience.

This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.

Applications closing date 02/11/2026