Student Recruitment and Retention Advisor(s)

SANTS Private Higher Education Institution; Pretoria; On-site; ZAR 350,000 - 450,000; Full time

Job summary

A leading private higher education institution in Pretoria is seeking Student Recruitment and Retention Advisors. The role involves driving the conversion of accepted students, retaining at-risk students, and supporting the recruitment process. Ideal candidates should have experience in student administration, sales, and a strong command of English and local languages. This full-time position emphasizes targets and commissions. Suitable applicants should possess relevant diplomas or degrees and be ambitious high performers.

Qualifications

• Three years' experience in student administration, support and recruitment focusing on sales and retention.
• Experience in using a CRM system to manage the student recruitment pipeline.
• Ability to manage and resolve student inquiries and complaints professionally.

Responsibilities

• Meet individual conversion targets for accepted students.
• Support the Team Lead in meeting recruitment and retention targets.
• Assist students in navigating different student engagement platforms.

Skills

Customer service experience

Trackable experience in sales

Proficiency in English and two indigenous languages

Entry level MS Excel skills

Ambitious high performer

Education

Matric or NQF Level 4 Diploma in Business Management, Customer Service or Marketing

Undergraduate degree

Tools

CRM system

Job description

Student Recruitment and Retention Advisor(s)

SANTS is an accredited Private Higher Education Institution focused on initial teacher training and continued professional teacher development through a distance mode of delivery. SANTS seeks to appoint 4 suitable candidates as Student Recruitment and Retention Advisors within our Student Support Department.

Role: The Student Recruitment and Retention Advisor is responsible for supporting the SSD leadership team in (1) driving early conversion of accepted applicants, (2) retention of financially at-risk students, and (3) recovery of financially suspended students. This is a target driven role and remuneration is made up of a basic and commission structure.

Key Responsibilities and Qualifications

• Responsible for meeting individual conversion target for accepted students in the student recruitment funnel
• Responsible for meeting individual targets of the retention financially at risk and reactivation of financially suspended students
• Support the Team Lead Student Recruitment and Senior Student Recruitment and Retention Advisor in meeting semesterly recruitment and retention targets
• Take individual responsibility for meeting allocated recruitment and retention targets per SANTS programme for each semester
• Gain general product knowledge of all SSD activities including applications, assessments, graduations, enrolments, workplace integrated learning, etc.
• Attending to and resolving of student inquiries and complaints promptly and professionally during student recruitment off peak periods.
• Support the Team Lead Student Recruitment and Senior Student Recruitment and Retention Advisor in the identification of student pain-points in the conversion and retention process.
• Support the Team Lead Student Recruitment and Senior Student Recruitment and Retention Advisor in the conceptualisation of the conversion and retention strategy and tactics
• Assist students to navigate different student engagement platforms including the Student Information System (SIS) and the Learning Management System (LMS).
• Attend to enquiries that come through the telephony systems (inbound and outbound calls) during student recruitment off peak periods.
• Attend to student applications on the student applications platform as allocated by the SSD Recruitment Team Lead.
• Build product knowledge of all SANTS programmes including degrees, short courses, etc.
• Understand student fees statement and statuses.
• Support the SSD Applications team lead in administering the student enrolment process as and when necessary.
• Involvement in graduation process including preparations and participation in all graduation related activities as and when needed.
• Attend to different student administration activities as allocated by the different SSD team leaders.
• Matric or NQF Level 4 Diploma in Business Management, or Customer Service or Marketing. Undergraduate degree is preferable.
• Three years' experience in student administration, support and recruitment with specific focus on sales and retention.
• Trackable experience in a customer service environment.
• Experience in using a CRM system to manage student recruitment pipeline.
• Proficiency and eloquence in English and more than two indigenous languages.
• Entry level MS Excel skills.
• Ambitious high performer.

Remuneration: Remuneration is subject to experience and qualifications.

Closing Date: 12 December 2025

To apply, please complete the following link and attach these documents:

1. Certified copies of qualifications.
2. Certified copy of your identity document.
3. Names, e-mail addresses and telephone details of three referees we have permission to contact.
4. Letter of motivation.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Human Resources

Industries

• Higher Education

Applications received through the application link will be reviewed and the selection process will take place accordingly.