STUDENT ENROLMENT AGENTS

Work Africa; East London; On-site; ZAR 167,400 - 279,000; Full time

Job summary

Work Africa is seeking a Student Enrolment Agent in East London. This commission-based role involves engaging with prospective students to provide information on courses, assisting them in selecting suitable options, and guiding them through the enrolment process.

The ideal candidate should have at least Matric qualification and 2 to 3 years of contact centre sales experience. Proficiency in Microsoft Office and CRM software is also beneficial, along with strong communication skills.

Qualifications

• Minimum qualification of Matric or equivalent.
• 2 to 3 years Contact Centre sales experience.
• Private Education-related experience is advantageous.

Responsibilities

• Engage with prospective students through various communication channels.
• Assist prospective students in selecting suitable courses.
• Guide students through the enrolment process.

Skills

Sales experience

Communication skills

Microsoft Office proficiency

CRM software proficiency

Team player

Goal driven

Education

Matric or equivalent

Job description

STUDENT ENROLMENT AGENT/ EAST LONDON – THIS IS A COMMISSION-BASED ROLE, looking for Agents in East London (office based) or Durban, CPT, JHB (Remote). Engage with prospective students through various communication channels and provide comprehensive information on our course offerings, helping prospective students understand the benefits of our programs. Assist prospective students in selecting the most suitable course based on their individual needs and career goals. Guide prospective students through the enrolment process, ensuring they have a seamless and positive experience. ONLY APPLICANTS THAT HAVE WORKED IN A CALL CENTRE ENVIRONMENT WILL BE CONSIDERED

Essential Requirements

• Minimum qualification of Matric or equivalent
• 2 to 3 Years Contact Centre sales experience.
• Private Education-related experience advantageous
• Any other sales related courses would be advantageous
• Proficiency in Microsoft Office Suites
• Proficiency in CRM software
• Team player
• Ability to work independently and be self-organised
• Goal driven with Self-Confidence to drive own performance
• Effective verbal and written communication

Functional Accountability

• Meet and exceed individual and team enrolment targets, by developing and working leads provided to you the aim of driving applications and enrolment.
• Conversion rate – drive conversion by providing prospective students with valuable and useful product related information to make an informed decision. Answer all product related questions clearly, and professionally.
• Timeous accurate data entry and maintenance of database pipelines
• Ensuring enrolment processes and business rules and policies are always followed.
• Develop yourself by using the quality assurance assessment and student feedback to grow your skills and abilities. Use opportunities formal and informal to continuously develop yourself.

Salary – Commission based structure

Application Process: Online applications ONLY. Please deem your application as unsuccessful if you receive no feedback after 4 weeks.