Student Debt Recovery Specialist

UWC Sport; Bellville; On-site; ZAR 420,000 - 540,000; Full time

Job summary

University of the Western Cape is seeking an experienced Credit Controller to join the Student Credit Management team at the Main Campus in Bellville. The role focuses on the efficient collection of student fees and management of student debt in compliance with university policies.

The ideal candidate has hands-on experience in higher education debt collection, can drive high-volume telephonic collections, and will work with Excalibur, RealPay Debi Check, and Persal salary deduction processes.

Qualifications

• A relevant National Diploma or equivalent qualification at NQF 6.
• Minimum of 5 years' experience in consumer credit control and debt collection.
• Higher education experience will be an advantage.

Responsibilities

• Student Debt Collection: Engage with students, parents, sponsors, and walk‑in clients via telephone, email, and face‑to‑face interactions to collect outstanding fees.
• Account Management & Reconciliation: Reconcile student accounts and facilitate financial clearance during registration periods.
• Payment Defaults & Settlement Arrangements: Monitor payment defaults and follow up promptly and consistently to resolve outstanding debts.
• Reporting & Liaison: Prepare regular reports on collection performance and liaise with internal departments and external contacts to ensure seamless debt management.
• System And Process Enhancements: Support new system initiatives to minimise paperwork and streamline the collection process.

Skills

Excalibur Debt Management System

RealPay Debi Check processing

Persal salary deductions

High-volume telephone calls

Interpersonal skills

Communication skills

Attention to detail

Financial systems literacy

Negotiation and decision-making

Query management

Education

National Diploma or equivalent (NQF 6)

Tools

Excalibur Debt Management System

RealPay Debi Check processing

Persal salary deduction processing

Job description

University of the Western Cape is seeking an experienced Credit Controller to join the Student Credit Management team at the Main Campus in Bellville. The role focuses on the efficient collection of student fees and management of student debt in compliance with university policies.

The ideal candidate has hands-on experience in higher education debt collection, can drive high-volume telephonic collections, and will work with Excalibur, RealPay Debi Check, and Persal salary deduction processes.