Strategic Training & Quality Leader (Multi-Account FS)

Concentrix; Wes-Kaap; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Concentrix South Africa is seeking a strategic Training and Quality Manager to drive learning and quality assurance across multiple client accounts. You will shape end-to-end learning strategies, onboarding, upskilling, cross-skilling, and leadership development to close capability gaps and support business objectives in a regulated environment.

Lead and mentor Training and QA teams, manage senior stakeholder relationships, measure program impact, and implement corrective actions to enhance

Qualifications

• Proven experience in training and quality management.
• Experience in complex multi-account environments, preferably Financial Services.
• Strong stakeholder management and client-partnering skills.
• Familiarity with regulatory and compliance frameworks in financial services.

Responsibilities

• Lead the design and delivery of strategic learning and development initiatives, including onboarding, upskilling, cross-skilling, and leadership development, to address capability gaps and support business objectives.
• Drive a culture of continuous learning through innovative training solutions, coaching programs, and modern learning methodologies, ensuring teams remain adaptable to evolving client and regulatory requirements.
• Establish and oversee training and quality assurance frameworks, ensuring compliance, operational excellence, and audit readiness across multiple lines of business.
• Define, track, and analyse performance metrics to measure training effectiveness, quality outcomes, and business impact, providing actionable insights to stakeholders.
• Partner with senior leaders, clients, and operational teams to identify improvement opportunities, implement corrective actions, and enhance customer experience and service delivery.
• Lead, mentor, and develop Training and QA teams, ensuring consistent standards, high-quality delivery, and readiness to support organizational growth and change initiatives.

Skills

Training & QA management

Stakeholder management

Regulatory compliance

Leadership

Analytical skills

Job description

Concentrix South Africa is seeking a strategic Training and Quality Manager to drive learning and quality assurance across multiple client accounts. You will shape end-to-end learning strategies, onboarding, upskilling, cross-skilling, and leadership development to close capability gaps and support business objectives in a regulated environment.

Lead and mentor Training and QA teams, manage senior stakeholder relationships, measure program impact, and implement corrective actions to enhance