Strategic Support Account Manager: Data & Process Optimizer

Bigen Africa; South Africa; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Bigen Africa is seeking an experienced Account Manager to build and grow client relationships within the advertising sector. You will act as the primary contact for key accounts and lead strategic planning, proposals and campaign execution.

You will coordinate with creative, media and production teams, manage budgets, and drive profitability while delivering measurable results for clients.

Qualifications

• Bachelor’s degree required in marketing, advertising, business, or related field.
• Minimum 5–7 years of experience in account management within an advertising agency.
• Proven track record in managing successful campaigns and client relationships.
• Strong leadership, communication, and presentation skills.
• Ability to think strategically and creatively to solve complex business problems.
• Proficiency with project management tools and software.
• Strong analytical skills to interpret data and provide insights.

Responsibilities

• Build and maintain strong, long‑lasting client relationships.
• Serve as main point of contact for key clients and ensure client satisfaction.
• Understand clients’ objectives to provide strategic insights and recommendations.
• Develop and present proposals, project plans, budgets and campaign strategies.
• Oversee execution of client projects from start to finish, on time and within budget.
• Coordinate with internal teams to deliver high‑quality work and monitor progress.
• Lead development of integrated marketing strategies and campaigns and analyze market trends.
• Negotiate contracts, manage budgets and report on account financial performance.

Skills

Account management

Client relations

Strategic thinking

Negotiation

Presentation skills

Project management

Team leadership

Education

Bachelor's degree in marketing, advertising, business

Tools

Project management tools

Job description

• Build and maintain strong, long-lasting client relationships.
• Act as the main point of contact for key clients, addressing their needs and ensuring client satisfaction.
• Understand clients’ business objectives and marketing strategies to provide strategic insights and recommendations.
• Develop and present proposals, project plans, budgets and campaign strategies.

Project management:

• Oversee the execution of client projects from start to finish, ensuring they are completed on time, within scope, and budget.
• Coordinate with internal teams, including creative, media, and production, to deliver high-quality work.
• Monitor project progress and performance, providing regular updates to clients and internal stakeholders.
• Identify and mitigate project risks and issues.

Strategy and planning:

• Lead the development of integrated marketing strategies and campaigns.
• Analyze market trends, competitor activities, and consumer insights to inform campaign strategies.
• Evaluate campaign effectiveness and provide actionable insights for continuous improvement.

Team leadership:

• Encourage innovation and creative thinking within the team.
• Develop and manage account budgets, ensuring profitability and financial targets are met.
• Negotiate contracts and agreements with clients and vendors.
• Monitor and report on account financial performance.

REQUIREMENTS

Qualifications:

• Bachelor’s degree in marketing, advertising, business, or a related field.
• Minimum of 5-7 years of experience in account management within an advertising agency.
• Proven track record of managing successful marketing campaigns and client relationships.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and presentation skills.
• Ability to think strategically and creatively to solve complex business problems.
• Proficiency in project management tools and software.
• Strong analytical skills with the ability to interpret data and provide actionable insights.

Our client is seeking an experienced and driven Account Manager to manage and grow client relationships within