Operations Team Leader – Banking & Client Service

Nedbank; Durban; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Nedbank in Durban is seeking a capable Team Leader to manage a administrators’ team within the Operations stream. You will oversee processing of client instructions, ensure service levels, and drive improvements while maintaining strong client relationships and internal collaboration.

You will leverage FAIS and RE 1 qualifications, with at least two years in a leadership role in banking. The role emphasizes governance, risk awareness, and staff development in a dynamic environment.

Qualifications

• FAIS qualification at NQF level 5 is required.
• RE 1 Certificate is mandatory.
• Two years or more leadership experience in banking/insurance is preferred.
• Strong knowledge of governance, risk and controls and SLAs.

Responsibilities

• Minimise expenses by using cost effective processes and staying within the budget.
• Ensure turnaround times are met by processing transactions within SLA requirements.
• Manage and develop staff with clear accountability and resource plans.
• Build collaborative relationships with external clients and internal stakeholders.
• Mentor, coach and motivate staff to achieve performance targets.
• Drive continuous improvement and process enhancements across the team.

Skills

Team Leadership

Client service management

Operations planning

Budgeting & cost control

Change management

Education

Matric / Grade 12 / National Senior Certificate

Job description

Nedbank in Durban is seeking a capable Team Leader to manage a administrators’ team within the Operations stream. You will oversee processing of client instructions, ensure service levels, and drive improvements while maintaining strong client relationships and internal collaboration.

You will leverage FAIS and RE 1 qualifications, with at least two years in a leadership role in banking. The role emphasizes governance, risk awareness, and staff development in a dynamic environment.