Strategic Remote Customer Success Manager

Placements24; Sandton; Hybrid; ZAR 420,000 - 720,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Career development

Advanced tools

Team collaboration

Customer-focused culture

Job summary

WhatJobs Direct is seeking a Remote Customer Success Manager to build long-term relationships and guide customers toward success with our products. You will work across Sales, Product, and Support to ensure a seamless customer journey from onboarding through expansion.

You will manage a portfolio of clients, monitor health, and share best practices to maximize value, all within a fully remote environment that emphasizes customer satisfaction and retention.

Qualifications

• Proven experience in Customer Success, Account Management, or related client-facing role.
• Strong communication and problem-solving skills with a proactive mindset.
• Experience using CRM platforms and driving customer outcomes in a remote environment.

Responsibilities

• Develop and maintain strong, positive relationships with a portfolio of assigned customers.
• Proactively engage with customers to understand business goals and objectives.
• Onboard new customers, ensuring a smooth transition and successful initial adoption.
• Monitor customer health and identify potential risks or opportunities for expansion.
• Provide strategic guidance and best practices to help customers maximize value.
• Act as the primary point of contact for customer escalations and issue resolution.
• Collaborate with internal teams to address customer needs and feedback.
• Conduct regular business reviews with customers to assess progress and identify areas for improvement.
• Contribute to the development of customer success playbooks and resources.
• Drive customer advocacy and identify opportunities for case studies and testimonials.

Skills

Customer Success

Account Management

Relationship building

Communication

Problem solving

Education

Bachelor's degree in a relevant field

High school diploma or equivalent

Tools

Salesforce

HubSpot

Job description

WhatJobs Direct is seeking a Remote Customer Success Manager to build long-term relationships and guide customers toward success with our products. You will work across Sales, Product, and Support to ensure a seamless customer journey from onboarding through expansion.

You will manage a portfolio of clients, monitor health, and share best practices to maximize value, all within a fully remote environment that emphasizes customer satisfaction and retention.