Strategic Operations Leader – Security & Compliance

AtripleA Recruitment; Johannesburg; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

AtripleA recruitment & temps in Johannesburg is seeking an experienced Operations Director to provide strategic leadership across national operations, overseeing control room, technical, and operational support functions.

You will drive customer satisfaction, ensure compliance and profitability, manage budgets and teams, and foster governance and continuous improvement while engaging senior clients and stakeholders. PSIRA compliance and incident management expertise are essential.

Qualifications

• Grade 12 or equivalent.
• Diploma or degree in Security Management, Risk Management, Operations Management, or Business Administration.
• PSIRA Grade A registration.
• Proficient in Microsoft Office.
• 8–10 years in the security industry.
• Minimum 5 years in a senior operational management role.
• Experience leading technical, control room, and operational teams.
• Strong knowledge of incident management, compliance, and risk management.
• Excellent leadership, communication, and commercial skills.
• Experience with high-pressure after-hours environments.

Responsibilities

• Lead and manage operational, technical, and control room functions.
• Drive operational efficiency, service delivery, and customer satisfaction.
• Oversee incident response, escalation management, and operational risk.
• Ensure compliance with PSIRA, company policies, and client requirements.
• Manage operational budgets, resource allocation, GP margins, and cost control.
• Develop, mentor, and lead operational teams to achieve business objectives.
• Build and maintain strong client and stakeholder relationships.
• Drive operational reporting, governance, innovation, and continuous improvement.

Skills

Operations management

Leadership

Incident management

Risk management

Client relationship management

Budget management

Governance & compliance

Strategic leadership

Commercial awareness

Communication

Education

Diploma or Degree in Security Management, Risk Management, Operations Management, Business Administration

Tools

Microsoft Office

Job description

AtripleA recruitment & temps in Johannesburg is seeking an experienced Operations Director to provide strategic leadership across national operations, overseeing control room, technical, and operational support functions.

You will drive customer satisfaction, ensure compliance and profitability, manage budgets and teams, and foster governance and continuous improvement while engaging senior clients and stakeholders. PSIRA compliance and incident management expertise are essential.