Strategic Client Solutions Lead

Nabla; Johannesburg; On-site; ZAR 700,000 - 1,100,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ is seeking a Senior Client Solutions Consultant to work closely with clients in the Tech & Durable sectors, understanding their business objectives and investment decisions to identify unmet needs and sales opportunities for Account Development. You will leverage NIQ tools to deliver thought leadership on market trends and collaborate across teams to drive outcomes.

The role emphasizes building trust, managing complex client relationships, leading business planning processes, and ensuring

Qualifications

• Extensive experience of analyzing data in a T&D environment.
• Strong planning and servicing skills.
• Experience of working with clients to solve business issues.
• Excellent communication, presentation and interpersonal skills.
• Demonstration of how to design solutions to answer client business issues.
• A consultative style of working.
• A proven track record of delivering success through others.
• Ability to build strong networks and relationships, internally and with clients.

Responsibilities

• Earning client trust and building relationships within Customer Success.
• Leads Joint Business Plan process and aligns customer objectives, defining and tracking success.
• Leads Quantified Business Opportunity and Client Review process focusing on ROI and service delivery.
• Leads and owns NPS process and reviews client satisfaction metrics.
• Leverages NielsenIQ tools to advance client objectives through thought leadership and execution.
• Identifies opportunities through day-to-day engagements and coordinates with Account Development.
• Acts as Voice of Customer ensuring client needs are met by appropriate teams.

Skills

Data analysis

Client relationship

Communication

Presentation

Consultative selling

Tools

NielsenIQ tools

Job description

NIQ is seeking a Senior Client Solutions Consultant to work closely with clients in the Tech & Durable sectors, understanding their business objectives and investment decisions to identify unmet needs and sales opportunities for Account Development. You will leverage NIQ tools to deliver thought leadership on market trends and collaborate across teams to drive outcomes.

The role emphasizes building trust, managing complex client relationships, leading business planning processes, and ensuring