Strategic Account Manager – Growth & Retention

Placements24; Sandton; On-site; ZAR 350,000 - 600,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonuses

Medical and retirement benefits

Career development and training

Job summary

Placements24 in Sandton seeks an experienced Account Manager to service a portfolio of key client accounts. You will be the primary contact, drive retention, and identify opportunities for growth while coordinating with sales, support, and product teams.

The role demands strong relationship skills, a deep understanding of CRM-driven sales cycles, and the ability to propose effective solutions to client needs. This is a client-facing, on-site position in Gauteng.

Qualifications

• Proven experience in Account Management or similar role.
• Success in retaining and growing key client accounts.
• Excellent communication and interpersonal skills.
• Strong understanding of sales cycles and CRM concepts.
• Ability to identify client needs and propose solutions.
• Proficient with CRM software and account management tools.

Responsibilities

• Manage a portfolio of assigned client accounts, fostering strong, long-term relationships.
• Serve as the main point of contact for client inquiries, issues, and requests, ensuring timely resolution.
• Identify opportunities for upselling and cross-selling to increase account value.
• Develop and execute account plans to achieve retention and growth targets.
• Collaborate with internal teams (sales, support, product) to ensure exceptional client service delivery.
• Gather client feedback and communicate insights to inform product development and service improvements.

Skills

Account management

Client relationship building

Negotiation

Interpersonal skills

Sales cycle understanding

Proactive problem solving

Education

Bachelor's degree in Business/Sales/Marketing

Tools

CRM software

Job description

Placements24 in Sandton seeks an experienced Account Manager to service a portfolio of key client accounts. You will be the primary contact, drive retention, and identify opportunities for growth while coordinating with sales, support, and product teams.

The role demands strong relationship skills, a deep understanding of CRM-driven sales cycles, and the ability to propose effective solutions to client needs. This is a client-facing, on-site position in Gauteng.