Strategic Account Manager - Growth & Retention

Placements24; Rustenburg; Hybrid; ZAR 350,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Commission

Healthcare

Retirement plan

Career growth

Training programs

Job summary

Placements24 is seeking an experienced Account Manager to drive business development and manage key client relationships in the Rustenburg area. You will be the primary point of contact for a portfolio of high-value clients, acting as trusted advisor and advocate to ensure client satisfaction and growth.

Your role includes developing account plans, identifying upsell opportunities, conducting regular reviews, coordinating with internal teams, and staying ahead of market trends to deliver

Qualifications

• Experience in account management with a proven track record.
• Excellent negotiation, communication, and presentation skills.
• Ability to develop strategic account plans.
• Bachelor’s degree in Business Administration, Marketing, or related field.

Responsibilities

• Manage and grow a portfolio of key client accounts, ensuring retention and fostering long-term partnerships.
• Develop and execute account plans to achieve specific revenue targets and strategic goals for each client.
• Identify and pursue new business opportunities within existing accounts, including upselling and cross-selling services.
• Conduct regular business reviews with clients to assess performance, gather feedback, and ensure satisfaction.
• Act as the main liaison between the client and internal teams, ensuring seamless service delivery and issue resolution.
• Stay abreast of market trends and competitor activities to provide strategic insights to clients and the company.

Skills

Account management

Negotiation

Communication

CRM software

Strategic thinking

Presentation skills

Education

Bachelor's degree

Job description

Placements24 is seeking an experienced Account Manager to drive business development and manage key client relationships in the Rustenburg area. You will be the primary point of contact for a portfolio of high-value clients, acting as trusted advisor and advocate to ensure client satisfaction and growth.

Your role includes developing account plans, identifying upsell opportunities, conducting regular reviews, coordinating with internal teams, and staying ahead of market trends to deliver