Store Performance Leader & Customer Experience Coach

Cash Crusaders; South Africa; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Cash Crusaders is seeking a Retail Store Manager to drive sales and lead a customer-focused team in the KwaZulu-Natal Coastal East region. You will oversee promotions, inventory, merchandising, and staff development to ensure exceptional service and strong profitability.

The role requires flexibility in retail hours, travel within the region, and a focus on stock control, customer satisfaction, and operational excellence.

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, gross profit (GP), and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.
• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.
• Deliver exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.
• Train, develop, and motivate staff to reach their full potential.
• Plan for succession and promote internal growth opportunities.
• Manage employee performance consistently and fairly.
• Foster a positive, engaging, and productive working environment.
• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks, and maintenance of administrative files.
• Be flexible to work retail hours, including weekends and public holidays, as required by operational needs.
• please note: The successful candidate must be willing to travel and relocate within the KwaZulu-Natal Coastal East region if required.

Job description

Cash Crusaders is seeking a Retail Store Manager to drive sales and lead a customer-focused team in the KwaZulu-Natal Coastal East region. You will oversee promotions, inventory, merchandising, and staff development to ensure exceptional service and strong profitability.

The role requires flexibility in retail hours, travel within the region, and a focus on stock control, customer satisfaction, and operational excellence.