Store Performance & Customer Experience Lead

Cash Crusaders; Benoni; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Cash Crusaders in Benoni, Gauteng, South Africa is seeking a Store Manager responsible for driving sales, managing inventory and delivering outstanding customer service. The role focuses on achieving targets, growing revenue through add-ons, and maintaining strong merchandising standards.

You will lead a team, optimise store operations, and foster a customer‑first culture while ensuring adherence to company policies and procedures.

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.
• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.
• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service‑related complaints quickly and effectively.
• Lead by example in reinforcing a customer‑first culture among staff.
• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.
• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash‑ups, safe checks, alarm checks and maintenance of admin files.

Job description

Cash Crusaders in Benoni, Gauteng, South Africa is seeking a Store Manager responsible for driving sales, managing inventory and delivering outstanding customer service. The role focuses on achieving targets, growing revenue through add-ons, and maintaining strong merchandising standards.

You will lead a team, optimise store operations, and foster a customer‑first culture while ensuring adherence to company policies and procedures.