Store Performance Leader & Customer Experience Champion

Cash Crusaders; Roodepoort; On-site; ZAR 320,000 - 520,000; Full time

Job summary

Cash Crusaders in Roodepoort is seeking an energetic store leader to drive sales performance, optimise stock availability and deliver consistently excellent customer experiences.

You will coach and motivate staff, enforce company policies, review Mystery Shopper feedback, manage daily admin tasks, and foster a positive, customer‑first culture that supports internal growth, succession planning and sustained profitability.

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.
• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.
• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service‑related complaints quickly and effectively.
• Lead by example in reinforcing a customer‑first culture among staff.
• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.
• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash‑ups, safe checks, alarm checks and maintenance of admin files.

Job description

Cash Crusaders in Roodepoort is seeking an energetic store leader to drive sales performance, optimise stock availability and deliver consistently excellent customer experiences.

You will coach and motivate staff, enforce company policies, review Mystery Shopper feedback, manage daily admin tasks, and foster a positive, customer‑first culture that supports internal growth, succession planning and sustained profitability.