Retail Store Leader - Customer Experience & Growth

Cash Crusaders Retail (Pty) Ltd; Cape Town; On-site; ZAR 340,000 - 420,000; Full time

Job summary

Cash Crusaders Retail (Pty) Ltd is seeking an Assistant Store Manager to lead a high-performance retail team with a focus on sales growth, customer service, and staff development. The role emphasizes operational discipline, merchandising standards and effective promotions.

The successful candidate will drive store performance, manage inventory, and foster a customer-first culture while ensuring compliance with company policies.

Qualifications

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target- and results-oriented mindset
• Passion for customer service and retail excellence

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.
• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.
• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.
• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.
• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

Skills

Retail management

Leadership

Communication

Organisational skills

Customer service focus

Job description

Cash Crusaders Retail (Pty) Ltd is seeking an Assistant Store Manager to lead a high-performance retail team with a focus on sales growth, customer service, and staff development. The role emphasizes operational discipline, merchandising standards and effective promotions.

The successful candidate will drive store performance, manage inventory, and foster a customer-first culture while ensuring compliance with company policies.