Store Manager - Guest Experience & Operations Leader

Clicks Group Limited; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading retail company in Johannesburg is seeking a Store Manager to oversee operational and citizen management in their stores. The ideal candidate will have a minimum of 2 years' experience in retail management and possess strong customer service and financial skills. Responsibilities include managing staff schedules, resolving customer complaints, and ensuring store standards are met. This is an excellent opportunity for someone who thrives in a dynamic environment and can manage multiple priorities.

Qualifications

• Minimum 2 years' experience in a store management role within retail/FMCG.
• Experience with budgets, profit and loss statements, and financial ratios.

Responsibilities

• Oversee the operational and citizen management of stores.
• Resolve customer complaints and manage citizen onboarding.
• Ensure store presentation aligns with company standards.

Skills

Exceptional communication skills

Financial management experience

Organised and systematic

Detail orientated

Computer Literate

Basic math and money handling skills

Able to manage multiple stores

Education

Grade 12

Business and Retail Management Diploma

Job description

A leading retail company in Johannesburg is seeking a Store Manager to oversee operational and citizen management in their stores. The ideal candidate will have a minimum of 2 years' experience in retail management and possess strong customer service and financial skills. Responsibilities include managing staff schedules, resolving customer complaints, and ensuring store standards are met. This is an excellent opportunity for someone who thrives in a dynamic environment and can manage multiple priorities.