Store Manager, Customer Experience & Growth Lead

Clicks Group Limited; Durban; On-site; ZAR 360,000 - 480,000; Full time

Job summary

A leading retail company in Durban is seeking a Store Manager to oversee store operations and citizen management. The ideal candidate will have at least 2 years of retail/FMCG management experience and strong communication skills. Responsibilities include managing staff, resolving customer complaints, and ensuring store presentation and profitability. This is a permanent position with market-related remuneration.

Qualifications

• Minimum 2 years’ experience in a store management role within a retail/FMCG environment.
• Experience in financial management including budgets and profit and loss statements.

Responsibilities

• Oversee operational and citizen management of stores.
• Resolve customer complaints within 24 hours.
• Manage citizen training schedules and performance management.

Skills

Communication skills

Organizational skills

Detail-oriented

Math and money handling

Ability to manage multiple stores

Education

Mati/Grade 12

Business and Retail Management Diploma

Job description

A leading retail company in Durban is seeking a Store Manager to oversee store operations and citizen management. The ideal candidate will have at least 2 years of retail/FMCG management experience and strong communication skills. Responsibilities include managing staff, resolving customer complaints, and ensuring store presentation and profitability. This is a permanent position with market-related remuneration.