Store Manager CPT CBD

Talent Candey; Somerset West; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Talent Candey is seeking a Store Manager for a Clothing Retail client based in Cape Town CBD. The role focuses on driving sales, maintaining merchandising standards, and ensuring efficient store operations with a small team of about 5 staff.

The candidate will oversee daily sales, cash handling, staff development, and customer service, while aligning with audit readiness and cost controls as part of store management responsibilities.

Qualifications

• Matric required.
• 3-5 years store management experience.
• Proven track record of driving store sales and hitting targets.
• Flexibility with hours (09h00–19h00), 195 hours per month.
• Experience managing a team of around 5 employees.

Responsibilities

• Achieves the store’s sales plan and manages turnover to meet targets.
• Manages all administration tasks and store audits in cooperation with the Area Manager.
• Controls store expenses within the budget and keeps petty cash records up to date.
• Leads morning sales meetings and conducts regular staff training.
• Reviews sales performance with the Assistant Store Manager and sets daily/weekly/monthly targets for staff.
• Performs cash-ups, banking, and ensures daily postings to Head Office.

Skills

Store management

Team leadership

Sales targets

Cash handling

Customer service

Staff training

Recruitment

Education

Matric

Tools

Point of Sale (POS)

Job description

Our Clothing Retail client is currently looking for a Store Manager based in Cape Town CBD.

Requirements

• Matric
• 3-5 years experience as a Store Manager
• Proven track record of driving store sales and overachieving on targets
• Trading hours: 09h00 – 19h00
• Hours are 195 per month
• Team: 5 employees

Technical Outputs (What)

Manages all store management responsibilities

• Achieves the store’s sales plan, promotes and manages turnover in order to achieve targets set
• Manages all administration tasks and ensures that the store is prepared for a store audit by the Area Manager (consistent results over 90% are expected)
• Manages in-store expenses and ensures that spending is controlled within the expense budget
• Keeps petty cash records and applies for reimbursements in due time
• Conducts morning sales meetings to discuss sales performance with all staff
• Attends management training sessions
• Conducts daily and weekly sales reviews with the Assistant Store Manager to discuss methods of extending the store and the improvement of all service levels
• Sets individual daily, weekly and monthly targets for staff and reviews these regularly
• Completes cash-ups and banking accurately and in good time
• Ensure cash deposit slips are mailed through to Head office on a daily basis
• Fully understands all criteria in the Operations Manual and manages the store according to the Operations Manual Procedures
• Performs weekly back-ups of shop electronic info onto the flash drive provided

Manages all staff management responsibilities

• Manages staff in accordance with the procedures contained in Operations and HR file
• Completes staff scheduling within the store’s salary budget (public holidays included)
• Conducts staff succession planning and performance appraisals on a regular basis and ensure that staff files are kept up-to-date
• Together with the Assistant Manager, provides weekly staff training on product, customer service, multiple sales, merchandising, store discipline, policies and security
• In conjunction with the Area Manager, participates in the recruitment of all store staff

Ensures that the store provides great customer service

• Maintains good customer service skills, i.e. make customers a priority, greet customers and offer assistance, make conversation and establish the customer’s needs
• Promotes sales and assists the store in achieving sales targets
• Coaches new members of the team on how they can improve their customer service abilities
• Shares information with customers to educate them about the products on offer
• Responds quickly to meet customer needs and resolve problems within the boundaries of store procedures

Operates the Point of Sale System according to company policy and procedure.

Maintains excellent merchandising standards

• Maintains the visual merchandising standards within the store in accordance to the Visual File and regular Visual Directives
• Conducts general store housekeeping to ensure that all areas are kept neat and tidy and that all fixtures are in good working order

Manages stock control and store security

• Remains alert at all times to ensure the security of the store, staff and merchandise
• Maintains pilferage control levels of less than 0.5% of turnover
• Manages all risk transactions on a daily basis