Store Manager (45hr) - The Fix - Bert Strauss - Queenstown

TFG (The Foschini Group); Oos-Kaap; On-site; ZAR 167,400 - 279,000; Full time

Job summary

TFG (The Foschini Group) is seeking a Store Manager for The Fix in Queenstown, South Africa. The ideal candidate will lead the store in achieving its targets through effective turnover management and customer satisfaction strategies.

With a minimum of 3 years retail experience, including 1 year in a leadership capacity, you will be responsible for managing stock, expenses, and staff development. The role emphasizes creating a customer-focused environment and optimizing in-store processes.

Qualifications

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Responsibilities

• Driving turnover to ensure the achievement of targets.
• Controlling expenses.
• Managing stock losses to ensure shrinkage is in line with the Company standard.
• People management, including recruitment, development of staff, employee relations.
• Executing in-store merchandising strategy and standards.
• Ensure customer satisfaction by executing customer service strategy.

Skills

Customer Service Delivery

Negotiation & Selling

Planning & Organising

Leadership

Verbal Communication

Education

Matric certificate

Job description

Store Manager (45hr) - The Fix - Bert Strauss - Queenstown

Eastern Cape, South Africa (On-site)

Responsibilities

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Experience

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Negotiation & Selling
• Policy & procedures
• Strategic Sales Planning
• Leadership
• Customer-Focused Mindset
• Planning & Organising
• Service Delivery
• Verbal Communication

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.