Store Manager (45hr) - JET - Piketberg

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 250,000 - 350,000; Full time

Job summary

TFG (The Foschini Group) seeks a skilled retail manager in South Africa to drive store performance and enhance customer satisfaction. The ideal candidate will have a Matric certificate, 3 years of retail experience including a year in leadership, and must display strong skills in customer service and negotiation.

The role involves controlling expenses, managing stock, and executing merchandising strategies. Candidates from designated groups as per the Employment Equity Act will be given preference.

Qualifications

• A minimum of 3 years retail experience with at least 1 year store leadership experience.
• Strong skills in customer service delivery and negotiation.

Responsibilities

• Driving turnover to ensure the achievement of targets.
• Controlling expenses and managing stock losses.
• Executing in-store merchandising strategy.
• Ensuring customer satisfaction through effective service.

Skills

Customer Service Delivery

Negotiation & Selling

Planning & Organizing

Leadership

Education

Matric certificate

Job description

Responsibilities

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Experience

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.