Store Manager (45hr) - Jet - George Hibernia

TFG Limited; George; On-site; ZAR 223,200 - 334,800; Full time

Job summary

A retail company in George, Western Cape, is seeking a Store Manager to drive store performance, manage expenses, and ensure customer satisfaction. The ideal candidate will have at least 3 years of retail experience, including 1 year in a leadership role. This position requires strong skills in customer service delivery and team management. Additional responsibilities include overseeing merchandising strategies and stock management. Competitive salary and benefits included.

Qualifications

• Minimum 3 years retail experience with at least 1 year in a store leadership role.

Responsibilities

• Drive turnover to meet targets.
• Control expenses effectively.
• Manage stock losses to align with company standards.
• Oversee recruitment and development of team members.
• Implement in-store merchandising strategies.
• Ensure customer satisfaction through service strategies.

Skills

Builds Customer Loyalty

Customer Service Delivery

Customer Value Management

Customer-Focused Approach

Effectively Presents Solutions

Knows the Buying Influences

Leverages Digital Communications with Customers

Manages Resistance

Managing the Sales Process

Negotiation & Selling

Policy & procedures

Strategic Sales Planning

Leadership

Education

Matric certificate

Job description

Store Manager (45hr) - Jet - George Hibernia

Western Cape, South Africa

Job Description

Responsibilities:

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Exprience:

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills:

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Negotiation & Selling
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Please ensure that your line manager is aware of your application for this role

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.