Store Manager (45hr) - Fabiani - Gateway - Durban

TFG; KwaZulu-Natal; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Zusammenfassung

TFG is hiring a Store Manager for Fabiani at Gateway, Durban. The role oversees store operations, drives turnover, and leads a team to deliver exceptional customer service.

Minimum 3 years retail experience with at least 1 year in store leadership is required, along with a Matric certificate. The position is 45 hours per week and focuses on merchandising, cost control, staff development, and delivering a consistently high standard of store presentation and service to customers to meet targets.

Qualifikationen

• Matric certificate completed.
• At least 3 years retail experience, including 1 year in store leadership.

Aufgaben

• Drive turnover to achieve targets.
• Control expenses.
• Manage stock losses to keep shrinkage in line with company standard.
• People management: recruitment, staff development, employee relations, performance management.
• Execute in-store merchandising strategy and standards.
• Ensure customer satisfaction by delivering service strategy and meeting customer demands.

Kenntnisse

Leadership

Customer Service

Negotiation

Sales

Merchandising

Stock Management

Team management

Ausbildung

Matric certificate

Jobbeschreibung

Store Manager (45hr) - Fabiani - Gateway - Durban

Store Manager (45hr) - Fabiani - Gateway - Durban

Responsibilities:

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Exprience:

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills:

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Negotiation & Selling
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Job Title:

Store Manager (45hr) - Fabiani - Gateway - Durban