Store Manager (45hr) - Exact - Whale Coast Mall - Hermanus

TFG Limited; Hermanus; Presencial; ZAR 350.000 - 480.000; Jornada completa

Descripción de la vacante

TFG Limited's Exact brand in Hermanus is hiring a Store Manager (45hr) to lead operations at Whale Coast Mall. The role is on-site in Western Cape.

You will drive turnover, control expenses, manage stock and people, and ensure customer satisfaction through effective service and merchandising.

The successful candidate will have Matric and at least 3 years retail experience with a year in store leadership, focusing on targets and a strong customer experience.

Formación

• Matric certificate required.
• Minimum 3 years retail experience with at least 1 year in store leadership.
• On-site role at Whale Coast Mall Hermanus.

Responsabilidades

• Driving turnover to ensure the achievement of targets.
• Controlling expenses.
• Managing stock losses to ensure shrinkage is in line with the Company standard.
• People management, including recruitment, development of staff, employee relations, performance management.
• Executing in-store merchandising strategy and standards.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

Conocimientos

Retail management

Customer service

People management

Sales leadership

Budgeting & cost control

Inventory management

Merchandising

Negotiation

Communication

Educación

Matric certificate

Descripción del empleo

Store Manager (45hr) - Exact - Whale Coast Mall - Hermanus

Western Cape, South Africa (On-site)

Job Description

Responsibilities:

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Exprience:

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills:

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Negotiation & Selling
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Required Skills

• Customer-Focused Mindset
• Managing the Sales Process
• Planning & Organising
• Service Delivery
• Verbal Communication

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose‑led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

About the Team

Exact offers great value everyday essentials and is renowned for its trend-appropriate range of quality, well‑priced contemporary fashion for the whole family.

Job Info

• Job Identification 11950
• Job Category Stores
• Job Schedule Full time
• Locations Exact WHALE COAST MALL HERMANUS (On‑site)