Store Leader - Durban: Elevate Service & Team Excellence

Jonsson Workwear; Durban; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Jonsson Workwear Durban is seeking a hands-on Store Leader to oversee daily store operations with a focus on service excellence. You will lead and motivate your team, drive accountability, and ensure a seamless and elevated customer experience in line with our brand standards.

You will communicate with the Regional Leader, set high presentation standards, and champion a customer-first mindset while delivering results under pressure.

Responsibilities

• Oversee all aspects of daily store operations with precision and composure, ensuring a seamless customer experience.
• Support, guide, and motivate your team, fostering a culture of excellence and collaboration.
• Communicate effectively with your Regional Leader, your team, and your customers, building strong relationships at every level.
• Take initiative, delegate tasks, and drive accountability, ensuring that all responsibilities are fulfilled and customer queries are resolved promptly.
• Be the "go-to" leader—reliable, proactive, and always leading by example in both conduct and presentation.
• Champion a customer-first mindset, ensuring every interaction reflects our commitment to service excellence.

Job description

Jonsson Workwear Durban is seeking a hands-on Store Leader to oversee daily store operations with a focus on service excellence. You will lead and motivate your team, drive accountability, and ensure a seamless and elevated customer experience in line with our brand standards.

You will communicate with the Regional Leader, set high presentation standards, and champion a customer-first mindset while delivering results under pressure.