Store Administration Leader: Ops, Compliance & Service

Mambos Storage & Home (Pty) Ltd; Wes-Kaap; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Mambo’s Paarl is seeking an Administration Manager to take ownership of all administrative processes within the store, ensuring accuracy, compliance, and efficiency across stock management, record‑keeping, and front‑of‑store operations.

Reporting to the Store Manager, the role requires leadership, high energy, and the ability to supervise rostering, cash handling, quotes, and customer service while building strong customer relationships.

Qualifications

• At least 5 years’ experience in administration and store operations management.
• Strong knowledge of stock processes and administrative systems.
• Computer literacy essential.
• Industrial Relations experience advantageous.
• High energy levels, resilience, and ability to work under pressure.

Responsibilities

• Oversee all store administration functions, ensuring accurate record‑keeping and compliance.
• Manage personnel administration, leave cycles, and payroll reporting.
• Control petty cash and ensure proper documentation of expenses.
• Work with the GRV Clerk and Stockroom Team Leader to manage receiving, stock adjustments, category counts, and stock take administration.
• Investigate variances and ensure shortages/overages are handled according to policy.
• Implement and monitor shrinkage controls.
• Supervise daily front‑end operations, including shifts, rosters, floats, cashing up, and daily banking.
• Authorize overrides and ensure customer service standards are met.
• Monitor variances and returns, ensuring proper authorization and records.
• Handle customer complaints professionally and elevate where necessary.
• Issue and follow up on quotes/proformas promptly.
• Build strong customer relationships and ensure service excellence at the front of store.

Skills

Stock processes

Administrative systems

Computer literacy

Industrial Relations

High energy

Job description

Mambo’s Paarl is seeking an Administration Manager to take ownership of all administrative processes within the store, ensuring accuracy, compliance, and efficiency across stock management, record‑keeping, and front‑of‑store operations.

Reporting to the Store Manager, the role requires leadership, high energy, and the ability to supervise rostering, cash handling, quotes, and customer service while building strong customer relationships.