Sr Client Project Manager

ACI Worldwide; South Africa; Hybrid; ZAR 900,000 - 1,200,000; Full time

Job summary

ACI Worldwide in South Africa seeks a Sr Client Project Manager to lead multi-project delivery within scope and budget. You will guide cross-functional teams, manage risks, and maintain schedules using our project methodology. The role spans from inception to final delivery with limited supervision.

You should have 7+ years in client project management, including 5+ in payments, and strong communication with customers and internal stakeholders. Hybrid work model offered.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 7+ years client project management experience, including 5+ years in payments/financial industry.

Responsibilities

• Understand all contractual commitments and track them with the customer.
• Manage project scope and baseline to ensure delivery complies with standards.
• Monitor budgets, forecast resources, and manage changes to scope or schedule.
• Develop comprehensive project plans, schedules, agreements and proposals.
• Direct all project phases from research to post-rollout review, ensuring deliverables meet commitments.
• Provide ETC figures monthly for revenue forecasting.
• Establish governance and manage risks, issues, and RAID logs.

Skills

Verbal communication

Written communication

Organizational skills

Stakeholder management

Problem-solving

Education

Bachelor’s Degree

Tools

Jira

Salesforce

Job description

Job Summary:

The Sr Client Project Manager is accountable for managing the delivery of projects in compliance with ACI policies and customer contractual commitments. They lead andcollaborate with a team to deliver projects of varying levelsof complexity (typically between a 6–12-month duration) with minimalsupervision. They are responsible for managing multiple projects in parallel, aligned to ACI’s project methodology. They facilitate communication with customers and internal departments to ensure the status of the project are clear, while effectively managing risks, issues and core Key Performance Indicators (KPIs). The Sr Client Project Manager oversees a project from its inception through to its execution and final delivery. They maintain and share schedules while monitoring the project’s budget. Ultimately, they guide projects to successful completion within scope and budget that meets or exceeds quality standard within defined timeframes.

Job Responsibilities:

• Understands all contractual commitments and ensures these are tracked with the customer.
• Ensuresproject scope and baseline to ensure delivery is compliant and organizational standard change control tracking is applied.
• Monitors the project budget, tracks any changes to the scope or schedule that may impact the budget and provides accurate resource forecasts based on project estimated completion.
• Develops comprehensiveproject plans, schedules, agreements and proposals and ensures projects are completed within budget and defined timeframes. Identifies and addresses barriers to goal achievement.
• Directsall aspects of projects including but not limited to research, analysis, documentation, design/development, testing, negotiation, problem resolution, training, status reporting, implementation, deliverables, project closing and post-rollout review/audit. Ensures all project deliverables are met and delivered to customer in accordance with contractual commitments.
• Provides accurate project Estimated Time to Completion (ETC) to the revenue accounting team on a monthly basis to ensure precise revenue forecasting
• Establishes a project governance model to ensure all relevant stakeholders are aware of project statues and assist with resolving escalations.
• Manages project issues and risks (technical and non-technical) through identification, evaluation, tracking, communication and mediation. Maintains RAID log for projects.
• Ensures the project team is equipped with the right procedures to deliver the quality solutions needed to meet project commitments.
• Updates project management data on reporting and management systems, such as Jira and Salesforce.
• Reviews and approves timecards submitted by project team members.
• Ensures that weekly project updates are maintained and shared with both the internal and external stakeholders.
• Manages the relationship with customers and all stakeholders, ensuring effective communication and collaboration.
• Conducts and managespost-project evaluation to identify successful and unsuccessful project elements.
• Collaborates with internal stakeholders and the customer to determine the appropriate project methodology. The methodology a customer project manager would typically be required to use include:

  Waterfall (linear-sequential life cycle)

  Agile – SCRUM or Kanban

  A hybrid model combining aspects of the above

  When SCRUM is used, the Client Project Manager would fill the Scrum Master role while also handling other responsibilities beyond the standard Scrum Master definition.

• Ensures the customer is aligned with the methodology to be used for the project and the budget, scope and planning tracking is aligned prior to the project proceeding via a method adoption workshop.
• Provides guidance to newer team members.
• Performs other duties as assigned.
• Understands and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Knowledge, Skills and Experience required for the job:

• Bachelor’s Degree and/or equivalent work experience.
• 7+ years client project management experience, including 5+ years in the payments/ financial industry.

Preferred Knowledge, Skills and Experience needed for the job:

• Specific project management training preferred

Competencies

• Strong verbal and written communication skills.
• Advancedorganizational and planning skills
• Strongstakeholder management and relationship building
• Advancedproblem-solving abilities

Applicants must be currently authorized to work in South Africaon a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.

Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

Important Notice About Recruitment Scams

Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.

Job ID 18862

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