Spa Therapist

Fairmont; Cape Town; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Fairmont Spa in Cape Town seeks a qualified Spa Therapist to deliver professional massage therapy, body treatments, and aesthetic services in line with Fairmont standards. You will ensure guest safety, maintain cleanliness, and provide accurate information about all spa offerings to Guests & Members.

Requirements include English fluency (additional languages an asset), a National Diploma in Somatology or Beauty Therapy and international massage qualifications (CIBTAC/CIDESCO/ITEC/IHBC).

Qualifications

• Must have outstanding guest service skills and professional presentation.
• English fluency; additional languages are an asset.
• Minimum two years' spa or hospitality experience.
• Knowledge of spa operations and products is required.

Responsibilities

• Deliver massage therapy, body treatments and aesthetic services per standards.
• Maintain cleanliness and sanitary conditions at all times.
• Provide accurate information about spa offerings to guests and members.
• Ensure safety and compliance with health regulations and hotel policies.
• Assist guests with spa facilities and collaborate with hotel departments.

Skills

Guest service orientation

English proficiency

Multitasking

Communication skills

Education

National Diploma in Somatology or Beauty Therapy

CIDESCO / CIBTAC / ITEC / IHBC qualifications

Tools

Book4Time

MS Office

PMS system

Micros

Job description

The Spa Therapist is responsible to deliver professional massage therapy, body treatments, and aesthetic services offered at the Fairmont Spa; ensuring maximum efficiency, safety, and uncompromising attention to Guests & Members. They will provide courteous services to guests & members at all times and have comprehensive knowledge and details of all spa treatments, products, facilities and services.

Responsibilities:

• Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.
• Possess knowledge about all aspect of Fairmont treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details.
• Maintains cleanliness of the facilities and they are in peak sanitary conditions at all times.
• Performs all massage, body treatments, and aesthetic services as certified or trained to do so and as per Fairmont brand standards.
• Ensures individualized guest service through acknowledging and responding to needs and expectations.
• Reviews guest’s medical history/ waiver and all information in Book 4 Time, prior to performing each treatment.
• Maintains cleans and neat work environment at all times, ensuring equipment for body treatments and personal equipment in safe working order.
• Maintains proper supplies of professional products, towels, and other supplies in treatment rooms.
• Possess thorough knowledge about all aspect of spa’s operations including telephone usage, guest relations, retail sales, and spa services and facilities.
• Assists members and guests with the use of spa facilities (sauna, steam, salt room)
• Handles guest complaints and solves problems to the degree possible
• Works with related hotel departments to ensure efficiency in meeting guest needs.
• Contributes to the team environment by assisting spa colleagues in all areas.
• Participates in the orientation and training of all new/temporary colleagues assigned to Fairmont.
• Follows Occupational Health and Safety regulations.
• Perform other duties as and when required.

Qualifications

• Must possess outstanding guest service skills, professional presentation and sophisticated verbal and written communication skills.
• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
• Proficient in English language (verbal and written) with a second or third language as an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours, and able to work with little or no supervision.
• Must possess international qualifications for massage, face, and body therapy (CIBTAC, CIDESCO, ITEC, IHBC, etc.) National Diploma in Somatology or Beauty Therapy is required.
• Minimum of two-year experience in spa industry or hospitality an asset
• Computer literacy in Windows, MS Office, PMS system, Book4Time, and Micros is recommended.

Additional Information

EMPLOYMENT EQUITY

We as a company are committed to diversity and inclusion. Our Employment Equity Plan and Targets will be considered during the recruitment process. We welcome applications from individuals with disabilities and diverse backgrounds.

Spa Therapist • Cape Town, Western Cape, South Africa