South Community Growth & Partnerships Lead

Fidelity Services Group

Wes-Kaap

Presencial

ZAR 360.000 - 600.000

Jornada completa

14 días+

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Descripción de la vacante

Fidelity Services Group seeks a Growth and Attrition Specialist to build and maintain relationships with local customers and community schemes in South Africa. You will proactively identify new business opportunities and maximize sales to grow market share in your area.

The role involves developing strategic plans, promoting solutions, collaborating with the sales force, and negotiating contracts to drive profitability while managing attrition and brand visibility at community events.

Formación

Minimum of 5 years of experience in sales, marketing, or customer management.
Proven track record of success in developing and managing customer relationships.
Strong negotiation and communication skills.
Ability to think strategically and solve complex problems.
Experience in the consumer goods industry is a plus.
Proficiency with CRM software and MS Office.

Responsabilidades

Actively promoting and selling community solutions.
Develop and implement strategic plans to drive sales growth and increase profitability.
Develop Marketing Plans and collaborate with Sales force to drive brand visibility.
Ensure return on Investment and drive profitability in existing schemes in conjunction with Branch Manager.
Work with the Branch Managers to track and put in place strategies to decrease attrition in the community
Identify emerging trends in the market and industry to identify new business opportunities.
Scheme management: regular communications and formal meetings with all schemes in the area of responsibility.
Negotiate contracts and pricing agreements with customers.
Establish and maintain strong relationships with identified key customers.
Attend community events, ensuring visibility of our brand in the area.
Establish and maintain good relationships with SAPS, Community Watches, CPFs and Community Forums.
Attend SAPS CPF community meetings AGMs, Monthly meetings, Weekly, Adhoc.
Collaborate with cross-functional teams to ensure that customer needs are met and that the company's goals are achieved.
Focus on identifying and overcoming obstacles
Strategize on how to stay ahead of the curve
Monitor and report on sales performance, market trends, and customer satisfaction.
Provide input into product development and marketing strategies based on customer feedback and market insights.
Monitor and manage competitor activity.
Analyze suburb specific information i.e. new client, attrition, terminations, crime and terminations to facilitate effective management of the area.