Software Implementation Engineer

Manpower Group; South Africa; On-site; ZAR 700,000 - 1,100,000; Full time

Job summary

Manpower Group seeks an experienced AI workflow designer to architect autonomous AI workflows and enterprise integrations in a dynamic, in-person environment with limited hybrid flexibility. You will drive RAG-based systems, REST API orchestration, and multi-platform data flows.

Collaborate with business stakeholders, ensure high reliability, and deliver measurable ROI through scalable automation and modern AI tooling.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience working with AI agents and LLM orchestration.
• Understanding of Retrieval-Augmented Generation (RAG) and voice-based AI systems.
• Strong proficiency in REST APIs and webhook-based architectures.
• Ability to map, process, and transform data using Python and Excel.
• Experience integrating with CRM and messaging platform APIs.

Responsibilities

• Design and build multi-step, autonomous AI workflows.
• Enable AI agents to manage full customer journeys such as lead qualification, follow-ups, and complex query handling.
• Lead integrations with CRMs, payment gateways, and communication APIs.
• Architect seamless connections between AI systems and enterprise tools.
• Develop and orchestrate workflows using webhooks and triggers.
• Ensure real-time data synchronisation across systems and AI agents.
• Collaborate with stakeholders to translate business needs into scalable solutions.
• Build testing frameworks to ensure stability and edge-case handling.
• Monitor and optimise deployed solutions using data-driven insights.

Skills

AI agents

LLM orchestration

REST APIs

Webhook architectures

Python

Excel

CRM APIs

Messaging APIs

Education

Bachelor’s degree in Computer Science/Engineering

Tools

n8n

serverless functions

GCP

Cloudflare

vector databases

event-driven systems

Nineteen58 Agent Platform

Job description

Agentic Workflow Design

• Design and build multi-step, autonomous AI workflows
• Enable AI agents to manage full customer journeys such as lead qualification, follow-ups, and complex query handling

Enterprise Systems Integration

• Lead integrations with critical platforms such as CRMs (e.g., Salesforce, HubSpot), payment gateways, and communication APIs
• Architect seamless connections between AI systems and enterprise tools

Event-Driven Automation

• Develop and orchestrate workflows using webhooks and triggers
• Ensure real-time data synchronisation across systems and AI agents

Consultative Scoping

• Collaborate with stakeholders across all levels, from technical teams to executives
• Translate business needs into scalable technical solutions

Testing & Reliability

• Build and execute testing frameworks to ensure stability and accuracy
• Design systems that handle edge cases and incorporate human-in-the-loop processes where required

Performance & ROI Tracking

• Monitor and optimise deployed solutions
• Use data-driven insights to demonstrate impact and continuously improve performance

Requirements

Technical Skills

• Bachelor’s degree in Computer Science, Engineering, or a related field
• Experience working with AI agents and LLM orchestration
• Understanding of Retrieval-Augmented Generation (RAG) and voice-based AI systems
• Strong proficiency in REST APIs and webhook-based architectures
• Ability to map, process, and transform data using tools such as Python and Excel
• Experience integrating with CRM and messaging platform APIs

Professional Attributes

• Strong communication skills with the ability to simplify complex technical concepts
• High attention to detail and structured problem-solving approach
• Self-driven with a strong focus on delivering measurable results
• A builder mindset with a passion for creating impactful solutions

Tools & Technologies

You’ll work with a modern AI and automation stack, including:

• AI Models: OpenAI, Google Gemini, ElevenLabs
• Orchestration: n8n, serverless functions (GCP, Cloudflare)
• Infrastructure: Serverless cloud environments, vector databases, and event-driven systems
• Agent Platforms: Nineteen58 Agent Platform

Culture & Environment

• Join a fast-growing, high-impact team at the forefront of AI innovation
• Work in a collaborative, in-person environment that prioritises speed and creativity
• Gain exposure to enterprise-level projects and cutting-edge technologies
• Enjoy a merit-driven culture where growth is directly linked to performance and impact
• Limited hybrid flexibility available for high-performing team members

Please note that only suitable candidates will be contacted.