Software Implementation Engineer

Manpower Group; Wes-Kaap; On-site; ZAR 600,000 - 1,200,000; Full time

Job summary

Manpower Group seeks a skilled professional to design and build autonomous AI workflows, enabling agents to manage customer journeys and complex inquiries. You will lead integrations with CRMs, payment gateways, and messaging APIs, and orchestrate event-driven automation with real-time data sync across systems.

The role emphasizes collaboration with stakeholders and the development of reliable testing frameworks to ensure stability and measurable ROI.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience working with AI agents and LLM orchestration.
• Understanding of Retrieval-Augmented Generation (RAG) and voice-based AI systems.
• Strong proficiency in REST APIs and webhook-based architectures.
• Ability to map, process, and transform data using Python and Excel.
• Experience integrating with CRM and messaging platform APIs.

Responsibilities

• Design and build multi-step, autonomous AI workflows.
• Enable AI agents to manage full customer journeys such as lead qualification, follow-ups, and complex query handling.
• Lead integrations with critical platforms such as CRMs (e.g., Salesforce, HubSpot), payment gateways, and communication APIs.
• Architect seamless connections between AI systems and enterprise tools.
• Develop and orchestrate workflows using webhooks and triggers.
• Ensure real-time data synchronization across systems and AI agents.
• Collaborate with stakeholders across all levels to translate business needs into scalable technical solutions.
• Build and execute testing frameworks to ensure stability and accuracy.
• Monitor and optimize deployed solutions and demonstrate impact with data-driven insights.

Skills

AI agents

LLM orchestration

REST APIs

Webhook architectures

Python

Excel

CRM APIs

Data transformation

Communication

Education

Bachelor’s degree in Computer Science/Engineering

Tools

n8n

Serverless (GCP)

Cloudflare

Vector databases

OpenAI/Google Gemini/ElevenLabs

Job description

Agentic Workflow Design

• Design and build multi-step, autonomous AI workflows
• Enable AI agents to manage full customer journeys such as lead qualification, follow-ups, and complex query handling

Enterprise Systems Integration

• Lead integrations with critical platforms such as CRMs (e.g., Salesforce, HubSpot), payment gateways, and communication APIs
• Architect seamless connections between AI systems and enterprise tools

Event-Driven Automation

• Develop and orchestrate workflows using webhooks and triggers
• Ensure real-time data synchronisation across systems and AI agents

Consultative Scoping

• Collaborate with stakeholders across all levels, from technical teams to executives
• Translate business needs into scalable technical solutions

Testing & Reliability

• Build and execute testing frameworks to ensure stability and accuracy
• Design systems that handle edge cases and incorporate human-in-the-loop processes where required

Performance & ROI Tracking

• Monitor and optimise deployed solutions
• Use data-driven insights to demonstrate impact and continuously improve performance

Requirements

Technical Skills

• Bachelor’s degree in Computer Science, Engineering, or a related field
• Experience working with AI agents and LLM orchestration
• Understanding of Retrieval-Augmented Generation (RAG) and voice-based AI systems
• Strong proficiency in REST APIs and webhook-based architectures
• Ability to map, process, and transform data using tools such as Python and Excel
• Experience integrating with CRM and messaging platform APIs

Professional Attributes

• Strong communication skills with the ability to simplify complex technical concepts
• High attention to detail and structured problem-solving approach
• Self-driven with a strong focus on delivering measurable results
• A builder mindset with a passion for creating impactful solutions

Tools & Technologies

• AI Models: OpenAI, Google Gemini, ElevenLabs
• Orchestration: n8n, serverless functions (GCP, Cloudflare)
• Infrastructure: Serverless cloud environments, vector databases, and event-driven systems
• Agent Platforms: Nineteen58 Agent Platform

Culture & Environment

• Join a fast-growing, high-impact team at the forefront of AI innovation
• Work in a collaborative, in-person environment that prioritises speed and creativity
• Gain exposure to enterprise-level projects and cutting-edge technologies
• Enjoy a merit-driven culture where growth is directly linked to performance and impact
• Limited hybrid flexibility available for high-performing team members

Please note that only suitable candidates will be contacted.