Software Engineering - Application Support Engineer

HelloKindred; Gauteng; Hybride; ZAR 540 000 - 900 000; Plein temps

Résumé du poste

HelloKindred in Gauteng, South Africa, is seeking a Software Engineering - Application Support Engineer to manage ongoing application support and system stability for core workforce platforms. The hybrid role includes 3 days in office, with a 3-month contract and potential extension.

Responsibilities span incident management, user support for workforce scheduling, time & attendance, and testing, with collaboration across SAP AMS teams and third-party vendors.

Qualifications

• 4+ years of WFS/ADP functional or technical experience.
• Strong knowledge of workforce scheduling and time & attendance.
• ITIL-aligned incident, service request, and change management experience.
• Hands-on WFS configuration, reporting, and scripting.
• AMS delivery experience in SAP environments.
• Functional & integration testing and release support experience.
• Understanding of WFS-SAP integrations.
• Strong problem solving and stakeholder communication.

Responsabilités

• Analyze, troubleshoot, and resolve WFS incidents within SLA timelines.
• Support business users on workforce scheduling, time, and attendance queries.
• Execute configuration changes and enhancements; include impact analysis and testing.
• Provide functional and technical support across core WFS capabilities.
• Monitor system performance, integrations, and interfaces.
• Identify recurring issues and opportunities for improvement.
• Perform functional and integration testing and support releases.
• Collaborate with third-party vendors and SAP AMS teams.
• Contribute to documentation, automation, and knowledge transfer.
• Deliver all support services within SLAs to maintain stability.

Connaissances

WFS/ADP expertise

Workforce scheduling

Time & attendance

ITIL incident management

Troubleshooting

Scripting/Reporting (WFS)

AMS delivery experience

SAP AMS preference

Testing & release support

SAP integrations

Stakeholder communication

Automation mindset

Outils

SAP AMS

ADP Workforce Software

Description du poste

Who is HelloKindred?

HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.

Our vision is to make work accessible and people's lives better.We do this by disrupting traditional employment barriers -connecting ambitious talent to flexible opportunities with trusted brands.

Anticipated Contract End Date/Length:

3 months contract (with a potential to extend)

Work set up:

Hybrid (3 days per week in office)

Our client in the global professional services industry is looking for a Software Engineering - Application Support Engineer to manage ongoing application support and system stability for core workforce platforms.

What you will do:

• Analyze, troubleshoot, and resolve WFS incidents and service requests within SLA timelines.
• Support business users on workforce scheduling, time, and attendance queries.
• Execute configuration changes and enhancements within defined thresholds, including impact analysis, effort estimation, and testing.
• Provide functional and technical support across core WFS capabilities, including workforce scheduling, time and attendance, reporting, and configuration/scripting.
• Monitor system performance, integrations, and interfaces.
• Identify recurring issues and structural improvement opportunities.
• Perform functional and integration testing while supporting release and deployment activities.
• Engage with third-party vendors (such as ADP/WFS) and collaborate with SAP AMS teams and business stakeholders.
• Contribute to documentation, automation initiatives, and ongoing knowledge transfer activities.
• Deliver all support services strictly within agreed SLAs to maintain system stability and minimize business disruption.
• Ensure full compliance with Sasol AMS governance and operational processes.
• Drive the continuous improvement and automation of support activities to optimize the shared capacity model.

• Minimum 4 years of relevant Workforce Software (WFS / ADP) functional and/or technical expertise.
• Mid-level professional standing with deep knowledge of workforce scheduling and time & attendance processes.
• Proven track record handling incidents, service requests, and change requests within an ITIL-aligned framework.
• Strong troubleshooting and root cause analysis capability for complex software environments.
• Practical hands-on WFS configuration, reporting, and/or scripting experience.
• Background working in AMS delivery environments, with a strong preference for SAP AMS.
• Direct experience executing functional & integration testing and managing release support.
• Comprehensive understanding of integrations and interfaces between WFS and SAP systems.
• Exceptional analytical and problem-solving capabilities under high-pressure scenarios.
• Effective stakeholder communication and user engagement skills across diverse business teams.
• Demonstrated ability to operate successfully within strict SLA-driven environments.
• Proactive mindset focused heavily on continuous improvement and system automation.
• Superior prioritization and time management skills to handle competing tasks.
• Capability to work productively within a shared AMS delivery model and pooled capacity structure.
• Strong team collaboration skills spanning technical, functional, and business teams.

All your information will be kept confidential according to EEO guidelines.

Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.

HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.

We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.

HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.