Software Support Engineer

S4 Integration (Pty) Ltd.; Gqeberha; Presencial; ZAR 180.000 - 320.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salary

13th cheque based on performance

Descripción de la vacante

S4 Integration (Pty) Ltd. seeks a versatile Software Support Engineer to maintain and optimize traditional software systems and low-code workflows built on SharePoint, Nintex, and K2. You will provide end-to-end support, troubleshooting, and deployments while ensuring high availability and client satisfaction.

The role requires a solid IT foundation, strong communication, and willingness to travel for on-site support visits as needed. A degree or diploma in IT or Software is expected.

Formación

• Degree or Diploma in Information Technology, Software Development, or related field.
• Experience in traditional programming languages and SDLC.
• Hands-on low-code/no-code development and support (SharePoint, Nintex, K2, Power Platform).
• Excellent communication and client relations.
• Willingness for shift rotations and on-site visits.

Responsabilidades

• Provide high-quality Application & Workflow Support for existing software and low-code workflows.
• Deliver remote and on-site support to minimize downtime and maintain production availability.
• Investigate, diagnose and resolve software bugs, bottlenecks, data sync issues and workflow failures.
• Analyze procedures and processes to implement improvements and optimise efficiency.
• Coordinate code migrations, software updates, and workflow deployments across environments.
• Interact with clients, service leads, and engineering teams to clarify specs and resolve escalations.

Conocimientos

Low-code expertise

SDLC knowledge

Communication

Educación

Degree or Diploma in IT/Software

Herramientas

SharePoint

Nintex

K2

Power Platform

Descripción del empleo

We are seeking a versatile Software Support Engineer to join our growing team. This role is ideal for an individual who possesses a solid foundation in traditional software development alongside hands-on experience with low-code/no-code platforms (such as SharePoint, Nintex, K2, etc.). The successful candidate will be responsible for the end-to-end maintenance, troubleshooting, and continuous optimization of both business-critical corporate applications and automated workflow solutions.

Responsibilities

• Application & Workflow Support:Provide high-quality technical support and maintenance for existing traditional software systems and low-code automated workflows.
• Remote & On-Site Assistance:Deliver efficient remote and on-site support to minimize operational downtime and maintain the high availability of production systems.
• Troubleshooting & Problem Solving:Investigate, diagnose, and resolve software bugs, system bottlenecks, data synchronization errors, and workflow failures.
• Analysis & Process Optimization:Analyze existing procedures, source code, and automated processes to implement continuous improvements and optimize efficiency.
• Deployment & Code Migration:Safely manage and coordinate code migrations, software updates, and workflow deployments across development, testing, and production environments.
• Stakeholder Interaction:Act as a reliable technical liaison, interacting closely with corporate clients, external service delivery leads, and internal engineering teams to clarify specifications and resolve escalations.

Basic Qualifications

• Education:Degree or Diploma in Information Technology, Software Development, or a closely related field.
• Technical Experience:Proven experience in traditional programming languages, application support, and standard software development lifecycles (SDLC).
• Low-Code Competency:Hands-on experience developing, configuring, managing, and supporting low-code/no-code business applications or workflow tools (e.g., SharePoint workflows, Nintex, K2, or Power Platform).
• Soft Skills:Excellent communication, interpersonal, and team collaboration skills, with a focus on professional client relations.
• Logistics & Availability:Own reliable transport/vehicle is highly advantageous due to the requirement for shift rotations and occasional on-site support visits.

Additional

n/a

Work Environment, Benefits and Perks

• Competitive basic salary
• 13thcheque based on individual as well as company performance.

S4 is an Employment Equity employer who gives preference to suitable candidates who add to the diversity of the Company. All applicants meeting the requirements will be considered, but preference will be given to members of the designated groups (previously disadvantaged groups).

Please note:

Only short-listed candidates will be contacted for this role.