Social Media & Content Manager

JVR Software; Oos-Kaap; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Hire Resolve in the Eastern Cape seeks a seasoned social media professional to plan, create, and govern branded content across multiple platforms. You will own calendars, manage accounts with 2FA, and lead AI-driven responses while ensuring compliance for vaping brands.

The role demands 3+ years of hands-on experience, strong video/photo skills, and a proven ability to drive engagement. Based in Port Elizabeth, it requires office presence with occasional after-hours monitoring.

Qualifications

• Minimum 3 years hands-on brand social media management.
• Experience owning content calendars across 3+ platforms.
• Capable of short-form video shooting and editing.
• Experience managing Meta/TikTok accounts with 2FA.
• POPIA-compliant email campaigns experience.
• Ability to enforce age-restriction rules and brand governance.

Responsibilities

• Plan and publish a monthly social content calendar per brand/platform.
• Create copy, short-form video, photography, and stories using templates.
• Administer social accounts with 2FA and access controls.
• Maintain brand tone of voice and response templates.
• Monitor comments/DMs and supervise AI-first responses.
• Ensure vaping rules and crisis protocols are followed.
• Vet creators and coordinate written agreements with departments.
• Review content before it goes live; track KPI performance.
• Plan and execute POPIA-compliant scheduled marketing emails.
• Maintain logs of reach, engagement, ROI before payments.
• Establish baselines and growth targets in the first 90 days.

Skills

Social media management

Content creation

Campaign planning

Brand governance

Analytics & reporting

Education

Matric

Diploma/ Degree in Marketing or Communications

Tools

Meta Business Suite

TikTok Business

Hootsuite

Later

Sprout Social

Canva

Adobe Creative Suite

Job description

Employer Hire Resolve Location Eastern Cape Job type Marketing Salary Not specified Posted 1 Nov 2026

Responsibilities:

• Planning & Publishing: Own a monthly social content calendar per brand/platform (Instagram, Facebook, TikTok, LinkedIn, etc.). Submit to the Brand & Trade Marketing Manager (brand check) and Commercial Operations Manager (approval) by the 20th of the prior month.
• Content Creation & Archiving: Create copy, short-form video, photography, and stories using Designer templates. Maintain a dated content library with usage rights.

Credential Management: Administer all social, business-manager, and ad accounts under company details using a company password manager with 2FA on company devices. (Founder holds super-admin rights).

Access Control: Maintain an access register, grant least-privilege access to internal teams/agency partners, revoke access within 1 business day of departure, and conduct quarterly access audits with the Founder.

Handle Acquisition: Secure brand handles for new brands/markets (including US and SA launches) ahead of time.

Guidelines & Governance: Maintain brand-specific tone of voice, response SLAs, reply templates, hide/delete rules, and escalation paths.

Customer Interaction: Monitor comments/DMs/chat. Supervise AI-first response workflows, ensuring e-commerce queries (orders, deliveries, refunds) route to the E-commerce Assistant the same business day.

Compliance & Crisis Protocol: Apply age-gating and strict compliance rules for vaping content. Monitor sentiment, log issues, pause scheduled posts during negative spikes, and align public responses with Leadership.

Vetting & Contracting: Shortlist creators against campaign briefs (audience demographics, engagement, brand fit). Coordinate written agreements (deliverables, rights, FTC/ARB disclosures, payment triggers) signed off by Commercial Operations and Finance.

Execution & Compliance: Review content before it goes live. Enforce vaping rules: no creators under 25, no audiences skewing under 18, and no paid promotion on restricted platforms.

Tracking: Maintain a log tracking reach, engagement, discount code usage, and ROI prior to payment release.

Email Campaigns: Plan and execute POPIA-compliant scheduled marketing emails (opt-in only; age-verified for vaping).

AI Responder Management: Maintain the AI responders knowledge base (prices, FAQs, policies) and rules (no health claims, age verification required).

Quality Assurance: Audit 25+ AI conversations weekly, log errors, and update the knowledge base within 1 business day of policy/price changes. Train and back up the E-commerce Assistant on AI handovers.

Performance Tracking: Deliver monthly performance reports per brand/platform detailing follower growth, reach, engagement rate, response times, creator ROI, and email/AI performance.

Attribution: Ensure all links use UTM parameters and creator codes to trace web store traffic and orders.

Goal Setting: Establish baselines during the first 90 days and agree on growth/conversion targets with the Commercial Operations Manager.

• This Role Owns: Social content calendar, account administration, community management, organic content creation, creator execution, email campaigns, AI responder rules/QA, execution of approved paid social, and monthly KPI reporting.

Education: Matric plus a Diploma, Degree, or recognized certificate in Marketing, Communications, Digital Media, or equivalent experience.

Experience: Minimum 3 years’ hands‑on brand social media management, including at least 1 year personally owning content calendars and publishing across 3+ platforms.

Content Creation: Confident short‑form video shooting and editing (CapCut, InShot, Premiere Rush, etc.), product photography, and adaptable copywriting.

Account Administration: Hands‑on experience administering Meta Business Suite / TikTok Business accounts (roles, 2FA, asset management).

Email & Analytics: Experience running scheduled B2C email marketing (e.g., Mailchimp, Klaviyo) and building Excel/Google Sheets reports with UTM tracking.

Compliance & Ownership: Willingness to strictly enforce age‑restriction regulations. Understanding that all accounts and assets remain company property.

Location: Based in Gqeberha (Port Elizabeth); office‑based with availability for evening/weekend monitoring rotas.

Preferred Experience (Strong Differentiators)

Managing social media for age‑restricted or regulated industries (vaping, alcohol, tobacco).

US market/creator campaign experience (including FTC disclosure rules).

Experience launching brand accounts from zero.

Chatbot or AI responder setup, prompt/knowledge base engineering, and QA.

Proficiency with scheduling/listening tools (Later, Hootsuite, Sprout Social) and Canva/Adobe tools.

Competitive salary based on experience (salary can potentially be more based on experience/skills)