Social Content & AI-Responder Lead

JVR Software; Oos-Kaap; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Hire Resolve in the Eastern Cape seeks a seasoned social media professional to plan, create, and govern branded content across multiple platforms. You will own calendars, manage accounts with 2FA, and lead AI-driven responses while ensuring compliance for vaping brands.

The role demands 3+ years of hands-on experience, strong video/photo skills, and a proven ability to drive engagement. Based in Port Elizabeth, it requires office presence with occasional after-hours monitoring.

Qualifications

• Minimum 3 years hands-on brand social media management.
• Experience owning content calendars across 3+ platforms.
• Capable of short-form video shooting and editing.
• Experience managing Meta/TikTok accounts with 2FA.
• POPIA-compliant email campaigns experience.
• Ability to enforce age-restriction rules and brand governance.

Responsibilities

• Plan and publish a monthly social content calendar per brand/platform.
• Create copy, short-form video, photography, and stories using templates.
• Administer social accounts with 2FA and access controls.
• Maintain brand tone of voice and response templates.
• Monitor comments/DMs and supervise AI-first responses.
• Ensure vaping rules and crisis protocols are followed.
• Vet creators and coordinate written agreements with departments.
• Review content before it goes live; track KPI performance.
• Plan and execute POPIA-compliant scheduled marketing emails.
• Maintain logs of reach, engagement, ROI before payments.
• Establish baselines and growth targets in the first 90 days.

Skills

Social media management

Content creation

Campaign planning

Brand governance

Analytics & reporting

Education

Matric

Diploma/ Degree in Marketing or Communications

Tools

Meta Business Suite

TikTok Business

Hootsuite

Later

Sprout Social

Canva

Adobe Creative Suite

Job description

Hire Resolve in the Eastern Cape seeks a seasoned social media professional to plan, create, and govern branded content across multiple platforms. You will own calendars, manage accounts with 2FA, and lead AI-driven responses while ensuring compliance for vaping brands.

The role demands 3+ years of hands-on experience, strong video/photo skills, and a proven ability to drive engagement. Based in Port Elizabeth, it requires office presence with occasional after-hours monitoring.