Social Listening & Digital Insight Strategist

99 Cents; Cape Town; On-site; ZAR 420,000 - 660,000; Full time

Job summary

99 Cents is seeking a senior insight professional to lead social listening, sentiment analysis and digital insight work across a portfolio of brands. You will transition raw data into clear, actionable viewpoints that shape strategy for clients and internal teams.

You will set up programmes, monitor conversations, build dashboards, and translate data into practical recommendations, delivering concise, persuasive narratives in client-ready presentations.

Responsibilities

• Set up, manage and optimise social listening and sentiment-analysis programmes across multiple brands and categories.
• Monitor online conversation, brand sentiment, share of voice, competitor activity, cultural trends and emerging consumer behaviours across social and digital channels.
• Build, maintain and quality‑assure listening queries, dashboards and reporting frameworks to ensure data accuracy, consistency and relevance.
• Analyse social, digital and channel data to identify meaningful patterns, opportunities, risks and strategic implications.
• Translate raw data into clear insight narratives, practical recommendations and persuasive strategic presentations.
• Produce regular social listening, sentiment, digital-performance and channel reports for internal teams and clients.
• Partner with strategists, creative teams, client service and channel specialists to embed insight into communication and channel planning.
• Present findings confidently and clearly to internal stakeholders and clients.

Skills

Social listening

Sentiment analysis

Digital insights

Data analysis

Presentations

Dashboards

Client communication

Cross-functional collaboration

Strategy support

Job description

99 Cents is seeking a senior insight professional to lead social listening, sentiment analysis and digital insight work across a portfolio of brands. You will transition raw data into clear, actionable viewpoints that shape strategy for clients and internal teams.

You will set up programmes, monitor conversations, build dashboards, and translate data into practical recommendations, delivering concise, persuasive narratives in client-ready presentations.