Shop Assistant / Cashier -X1 Clicks Cycad

Clicks Group Limited; Polokwane; On-site; ZAR 90,000 - 120,000; Full time

Job summary

Clicks Group Limited is seeking a motivated in-store service assistant to support POS operations, process payments, and promote clubcard membership. You will help maintain merchandising standards, deliver friendly service, and drive promotions to enhance the customer experience in store.

The role focuses on accurate cash handling, clubcard enrollment targets, and excellent product knowledge to answer customer questions and upsell promotions, ensuring a positive shopping experience.

Qualifications

• Basic maths calculations.
• Retail/FMCG merchandising and promotions understanding.
• Stock management procedures knowledge.
• Customer service excellence awareness.

Responsibilities

• Execute all POS operational activities efficiently.
• Maintain accuracy in scanning and payments, including clubcard rewards.
• Ensure safe cash handling at all times.
• Promote Clicks clubcard and enroll new members to achieve targets.
• Highlight promotions to boost sales and enhance customer experience.
• Deliver superior customer service as a brand ambassador.
• Maintain merchandising and housekeeping to store standards.
• Support the company vision to be customers' first choice in health & beauty.
• Keep updated knowledge on products, ranges, promotions and events for accurate information.

Skills

Planning & organising

Problem-solving

Customer orientation

Relating & networking

Following instructions

Delivering results

Teamwork

Persuading & influencing

Pressure management

Education

Grade 12 with Maths & English

Job description

Listing reference: click_027171

Listing status: Online

Apply by: 12 October 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Desirable: Maths 50% and English 50% at Grade 12 level