Shop Assistant / Cashier x 5 Clicks Broadacres

Clicks Group Limited; Sandton; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Clicks Group in South Africa seeks an in-store operations assistant to deliver service excellence at the point of sale and manage cash handling, clubcard enrollment, and promotions. The role emphasizes accuracy, merchandising, and customer-focused service.

You will build product knowledge, assist customers, enroll clubcard members, and contribute to a positive shopping experience as a brand ambassador.

Qualifications

• Basic maths and numeracy for cash handling
• Retail/FMCG exposure preferred
• Understanding of stock management procedures
• Commitment to customer service excellence
• Ability to plan, organise and prioritise tasks
• Strong problem-solving and interpersonal skills

Responsibilities

• Efficiently execute all operational activities at the point of sale in a timely manner.
• Maintain high accuracy when scanning merchandise and processing payments, including clubcard rewards.
• Ensure safe cash handling at all times.
• Promote Clicks' clubcard and enroll new members to hit targets.
• Make customers aware of promotions to drive sales and promote positive experiences.
• Deliver superior customer service as a brand ambassador with a friendly, professional approach.
• Maintain merchandising standards and general housekeeping in line with store guidelines.
• Support the Group’s vision to be customers' first choice in health and beauty by living company values.
• Maintain up-to-date knowledge on products, ranges, promotions and events to inform customers.

Skills

Basic maths

Retail/FMCG background

Stock management understanding

Customer service excellence

Planning and organising

Problem-solving

Customer orientation

Relating and networking

Following instructions

Delivering results

Teamwork

Persuading and influencing

Education

Maths 50% and English 50% Grade 12

Job description

Listing reference: click_026909

Listing status: Online

Apply by: 29 September 2026

Position summary

Industry: FMCG & Supply Management

Job category: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Desirable: Maths 50% and English 50% at Grade 12 level