Shop Assistant / Cashier - Clicks Waterfall Mall

Clicks Group Limited; Rustenburg; On-site; ZAR 110,208 - 137,760; Full time

Job summary

A retail health and beauty company is seeking a Shop Assistant / Cashier to deliver exceptional customer service and manage operational activities at the point of sale. The ideal candidate will have a background in retail, with strong customer service skills and a grasp of merchandising principles. Responsibilities include promoting store loyalty programs and ensuring accurate transactions. This role requires a Grade 12 education with decent marks in Maths and English.

Qualifications

• Experience in a customer facing role within a retail/FMCG store operations environment.

Responsibilities

• Execute all operational activities at the point of sale.
• Maintain high levels of accuracy when scanning merchandise.
• Promote the Clicks' clubcard and enroll new members.

Skills

Basic maths calculations

Customer service excellence

Retail/FMCG background

Education

Grade 12 with Maths and English 50%

Job description

Shop Assistant / Cashier - Clicks Waterfall Mall

Position Summary: To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Responsibilities:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Requirements:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Preferred Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience and Education:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment
• Desirable: Maths 50% and English 50% at Grade 12 level

We are an equal opportunities employer and welcome applications from all qualified candidates.