Shop Assistant / Cashier X1 Clicks Waterfall

Clicks Group Limited

Bloemfontein

On-site

ZAR 167,400 - 223,200

Full time

14 days+

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Job summary

Clicks Group is seeking a retail associate to efficiently operate the point of sale, process payments, and promote clubcard memberships in-store to drive customer experience.

You will maintain cash handling accuracy, support merchandising standards, and communicate promotions to customers. A friendly, professional service mindset and basic maths are essential.

Desirable: experience in FMCG retail, ability to work in a fast-paced environment, and a commitment to service excellence.

Qualifications

Basic maths calculations.
Retail/FMCG background and understanding of merchandising and promotions principles.
Stock management understanding.
Customer service excellence knowledge.
Maths and English at Grade 12 level.

Responsibilities

Efficiently execute all POS operations in-store.
Maintain accuracy when scanning merchandise and handling payments.
Ensure safe cash handling at all times.
Enroll new clubcard members and promote clubcard participation.
Promote promotions to increase sales and customer satisfaction.
Deliver superior customer service as a brand ambassador.
Maintain merchandising and housekeeping to store standards.
Keep updated knowledge on products, ranges, promotions and events.
Provide correct information to customers at all times.

Skills

Planning & organising

Problem-solving

Customer orientation

Relating & networking

Following instructions

Delivering results

Working with people

Persuading & influencing

Coping with pressures

Education

Grade 12 maths & English

Job description

Position Summary

Industry: FMCG & Supply Management

Job category: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives

To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
To ensure the safe handling of cash at all times.
To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

Basic maths calculations
Retail/FMCG background and understanding of merchandising and promotions principles
Understanding of stock management procedures
Knowledge of customer service excellence

Skills