Shop Assistant / Cashier - Clicks KwaDukuza

Clicks Group Limited; Margate; On-site; ZAR 89,000 - 134,000; Full time

Job summary

Clicks Group is seeking a retail team member to support point-of-sale operations, merchandising, and customer engagement in-store. You will ensure accurate cash handling, promote Clicks clubcard memberships, and uphold store standards while delivering a positive customer experience.

Desirable: Maths and English at Grade 12 level and previous retail/FMCG exposure to support promotions and stock handling processes. This role is fixed-term and in-store in Durban.

Qualifications

• Knowledge of basic maths calculations and retail/FMCG principles.
• Understanding of stock management procedures and customer service excellence.
• Desirable: Maths 50% and English 50% at Grade 12 level.

Responsibilities

• To efficiently execute all in-store operational activities at the point of sale.
• Maintain accuracy when scanning merchandise and collecting payment, including clubcard rewards.
• Promote the Clicks clubcard and enroll new members to meet targets.
• Deliver superior customer service and act as a brand ambassador in-store.
• Maintain merchandising and general housekeeping per store standards.
• Keep updated knowledge on products, promotions and events to inform customers.

Skills

Planning and organising

Problem-solving

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering results

Working with people

Persuading and influencing

Coping with pressures

Education

Grade 12 Maths and English

Job description

Listing reference: click_026987

Listing status: Online

Apply by: 5 October 2026

Position summary

Industry: FMCG & Supply Management

Job category: Retail Operations

Location: Durban

Contract: Fixed Term Contract

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Desirable: Maths 50% and English 50% at Grade 12 level