Shop Assistant / Cashier

Clicks Group Limited; Kempton Park; On-site; ZAR 67,000 - 112,000; Full time

Job summary

Clicks Group in Kempton Park is seeking a dedicated team member to manage POS transactions, cash handling, and customer service at the tills. You will promote promotions and clubcard enrollment while maintaining merchandising standards and a positive store appearance.

The role requires a willingness to learn about products and promotions to assist customers effectively and ensure a great shopping experience.

Qualifications

• Ability to operate POS and handle cash accurately.
• Promote in-store promotions to boost sales.
• Maintain store merchandising and housekeeping standards.
• Uphold Clicks' brand values and deliver excellent customer service.
• Keep updated knowledge on products and promotions to inform customers.

Responsibilities

• Efficiently execute all POS operations and cash handling.
• Ensure accurate scanning and payment processing at checkout.
• Actively promote Clicks' clubcard and enroll new members.
• Promote promotions to enhance sales and customer experience.
• Maintain high standards of merchandising and store cleanliness.
• Provide friendly, professional service as a brand ambassador.

Skills

Planning

Customer service

Problem solving

Relationship building

Work under pressure

Communication

Education

Grade 12 with Maths & English

Job description

Position summary

Industry: Wholesale & Retail Trade

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Kempton Park

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Desirable: Maths 50% and English 50% at Grade 12 level

Apply by: 12 November 2026