Shift Leader: Quick Service Store Manager (Development)

OttoBauthentic; Durban; On-site; ZAR 250,000 - 300,000; Full time

Job summary

OttoBauthentic is seeking a Junior Store Manager to oversee operations in Durban, KwaZulu-Natal. This hands-on position requires ensuring customer satisfaction, food quality, team performance, and compliance with standards.

The ideal candidate must have at least 3 years of experience in the restaurant or fast-food industry, along with strong leadership and communication skills. The role involves managing shifts, leading teams, and ensuring exceptional customer service.

Qualifications

• Minimum 3 years of experience in restaurant or fast-food operations.
• Previous supervisory or team leadership experience is advantageous.
• Strong communication and customer service skills.

Responsibilities

• Ensure the store is fully prepared before trading.
• Lead the shift from the floor and manage labour deployment.
• Deliver excellent customer service and resolve complaints.
• Conduct hygiene inspections and ensure compliance with safety standards.
• Complete shift cash-ups and investigate variances.

Skills

Customer service

Team leadership

Problem-solving

Communication

Operational excellence

Education

Matric / Grade 12

Tools

POS systems

Job description

OttoBauthentic is seeking a Junior Store Manager to oversee operations in Durban, KwaZulu-Natal. This hands-on position requires ensuring customer satisfaction, food quality, team performance, and compliance with standards.

The ideal candidate must have at least 3 years of experience in the restaurant or fast-food industry, along with strong leadership and communication skills. The role involves managing shifts, leading teams, and ensuring exceptional customer service.