Junior Store Manager (QSR)

OttoBauthentic; Durban; On-site; ZAR 250,000 - 300,000; Full time

Job summary

OttoBauthentic is seeking a Junior Store Manager to oversee operations in Durban, KwaZulu-Natal. This hands-on position requires ensuring customer satisfaction, food quality, team performance, and compliance with standards.

The ideal candidate must have at least 3 years of experience in the restaurant or fast-food industry, along with strong leadership and communication skills. The role involves managing shifts, leading teams, and ensuring exceptional customer service.

Qualifications

• Minimum 3 years of experience in restaurant or fast-food operations.
• Previous supervisory or team leadership experience is advantageous.
• Strong communication and customer service skills.

Responsibilities

• Ensure the store is fully prepared before trading.
• Lead the shift from the floor and manage labour deployment.
• Deliver excellent customer service and resolve complaints.
• Conduct hygiene inspections and ensure compliance with safety standards.
• Complete shift cash-ups and investigate variances.

Skills

Customer service

Team leadership

Problem-solving

Communication

Operational excellence

Education

Matric / Grade 12

Tools

POS systems

Job description

We are looking for Junior Store Managers (quick service restaurant industry) to be placed countrywide.

Purpose of the Role

• The Junior Store Manager takes ownership of assigned shifts and ensures operational excellence, customer satisfaction, food quality, team performance, stock control and compliance standards are achieved. The role is hands‑on and floor‑led: the Junior Store Manager acts as leader on duty, coordinates FOH, MOH and BOH activity, keeps pace during peak trading periods, and leads the team through visible communication and example. The role is developmental and builds capability for broader store leadership while reinforcing standards, systems, routines and culture.
• Role positioning: 20% strategic / 80% tactical; accountable for successful shift outcomes and shift‑to‑shift readiness.

Key Responsibilities

• Shift Readiness & Trade Preparation:
  
  • Ensure the store is fully prepared before trading.
  • Verify staffing levels and station allocation.
  • Conduct pre‑shift briefings.
  • Confirm equipment functionality.
  • Ensure stock availability and production readiness.
• Shift Leadership & Execution:
  
  • Lead the shift from the floor.
  • Coordinate FOH and BOH activities.
  • Manage labour deployment during peak periods.
  • Monitor workflow and remove bottlenecks.
  • Drive urgency and pace.
• Customer Experience Management:
  
  • Deliver excellent customer service.
  • Monitor queue management.
  • Ensure SOS targets are achieved.
  • Resolve customer complaints using LAP.
  • Maintain brand standards.
• Food Quality & Product Standards:
  
  • Ensure food is prepared to specification.
  • Monitor product holding times.
  • Conduct quality checks.
  • Ensure product consistency.
• Team Leadership & Development
  
  • Lead by example.
  • Coach team members during shifts.
  • Reinforce SOP compliance.
  • Manage performance and accountability.
  • Build team morale.
• Stock, Cost & Waste Control:
  
  • Monitor stock usage.
  • Control waste.
  • Ensure FIFO compliance.
  • Verify deliveries and transfers.
  • Support stock counts.
• Safety, Hygiene & Compliance:
  
  • Ensure compliance with food safety standards.
  • Conduct hygiene inspections.
  • Ensure team adherence to SOPs.
  • Escalate risks immediately.
• Cash & Administrative Control:
  
  • Complete shift cash‑ups.
  • Investigate variances.
  • Complete shift reports.
  • Record operational issues.

Other Requirements – not negotiable

• Matric / Grade 12 required
• Minimum 3 years restaurant or fast‑food operations experience
• Previous supervisory or team leadership experience advantageous
• Experience in high‑volume, fast‑paced environments
• Computer literacy; POS and basic reporting preferred
• Strong communication, customer service and problem‑solving skills
• Ability to work shifts, weekends and public holidays

NB: The above requirements are required for successful candidates. Kindly ensure that your CV is a detailed resume showcasing the above requirements.