Servicenow (Snow) Expert

Sabenza IT & Recruitment; Johannesburg; On-site; ZAR 500 000 - 750 000; Full time

Job summary

A leading recruitment firm in Johannesburg is seeking a highly skilled ServiceNow Expert. This role involves driving the design and optimisation of the ServiceNow ecosystem, managing integrations, and developing applications while ensuring adherence to best practices. The ideal candidate must have multiple ServiceNow certifications and strong technical skills in APM, PPM, and CI/CD processes. This position is crucial for improving operational efficiency through innovative solutions.

Qualifications

• Strong hands-on experience with ServiceNow APM or PPM.
• Expertise in ITAM integrations and SAM processes.
• Experience with CI / CD pipelines and DevOps tooling.

Responsibilities

• Lead design and implementation of ServiceNow modules.
• Manage integrations with ITAM and third-party systems.
• Create dashboards and reporting using Performance Analytics.

Skills

ServiceNow APM or PPM

ITAM integrations

CI / CD pipelines

workflow automation

JavaScript scripting

Education

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist – ITOM

ServiceNow Certified Implementation Specialist – CMDB

ServiceNow Certified Implementation Specialist

ServiceNow Certified Application Developer (CAD)

ITIL® Foundation v3 or v4

Tools

BlueDolphin

Job description

ServiceNow (SNOW) Expert

We are seeking a highly skilled ServiceNow Expert to drive the design, implementation, and optimisation of our ServiceNow ecosystem. You will work across ITOM, CMDB, APM / PPM, and integrations to deliver a scalable, high-performing platform that supports real-time visibility, automation, and digital transformation. This role is ideal for a seasoned SNOW professional who thrives on enterprise-level architecture, innovation, and continuous improvement.

Key Responsibilities

• Lead the design, configuration, and implementation of ServiceNow modules, including ITOM, CMDB, Discovery, APM / PPM, and related capabilities.
• Own and enhance the CMDB architecture, ensuring accuracy, governance, relationship mapping, and alignment with organisational standards.
• Manage integrations with ITAM, Software Asset Management, architecture tools (e.g., BlueDolphin), CI / CD pipelines, DevOps tooling, and third‑party systems.
• Define and implement automation, discovery patterns, and service mapping for improved operational efficiency.
• Develop and maintain custom applications using ServiceNow Application Development standards (CAD).
• Provide expert guidance on best practices, platform governance, performance optimisation, and data quality.
• Partner with cross‑functional teams to drive adoption of APM, PPM, and ITOM capabilities.
• Create dashboards and reporting using Performance Analytics and deliver insights to stakeholders.
• Support continuous improvement initiatives and ensure platform alignment with ITIL processes and enterprise architecture.

Required Qualifications & Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – ITOM
• ServiceNow Certified Implementation Specialist – CMDB
• ServiceNow Certified Implementation Specialist
• ServiceNow Certified Application Developer (CAD)
• ITIL® Foundation v3 or v4
• Micro‑certifications in Performance Analytics, APM, or related domains

Technical Skills & Experience

• Strong hands‑on experience with ServiceNow APM or PPM, including lifecycle management, capability modelling, and portfolio insights.
• Expertise in ITAM integrations, SAM, or enterprise asset lifecycle processes.
• Experience with CI / CD pipelines, DevOps tooling, and automated deployment frameworks.
• Knowledge of architecture visualisation tools such as BlueDolphin or other CMDB‑integrated tools.
• Deep understanding of CMDB structure, health, discovery patterns, and service mapping.
• Strong experience in workflow automation, scripting (JavaScript), and UI policy / Business Rules design.

Ability to translate business requirements into technical solutions with clear documentation.

ServiceNow APM, PPM, ITAM, SAM, CI / CD, BlueDolphin, workflow automation.