Servicely Analyst - HR and Payroll Transformation

Nticesearch; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A multinational enterprise is seeking a Servicely Analyst for HR & Payroll Transformation in Johannesburg. This role involves architecting the Servicely platform and redesigning HR processes into scalable workflows. Ideal candidates should have hands-on Servicely experience, a strong understanding of HR practices, and a relevant IT degree. This opportunity allows you to lead the transformation of digital HR services in a global environment. Full-time position with associate seniority level.

Qualifications

• Proven hands-on Servicely configuration and end-to-end implementation experience.
• Ability to interpret business needs and convert them into digital solutions.

Responsibilities

• Architect and configure the full Servicely platform for HR & Payroll Ops.
• Map current processes and redesign them into scalable workflows.
• Implement AI-powered features like chatbots and predictive routing.
• Collaborate with global teams to drive adoption.

Skills

Servicely configuration

HR processes understanding

AI and automation embedding

Workshops facilitation

ServiceNow or Workday experience

Exposure to global enterprise

Education

Relevant IT or information systems degree

Job description

Servicely Analyst - HR & Payroll Transformation

Join to apply for the Servicely Analyst - HR & Payroll Transformation role at Ntice Sourcing Solutions.

Johannesburg | Global HR & Payroll Services

Are you one of the few people who actually knows Servicely inside out? Here’s your chance to own a global build - from zero to world-class.

A multinational enterprise has just selected Servicely as its core Service Management platform and will transform how HR Operations, HR Services, and Payroll deliver support across the world.

They’re looking for someone who doesn’t just configure Servicely… They want someone who can design, build, automate, and lead the full HR & Payroll workflow transformation.

If you’ve been waiting for the project where you can truly shape the future of digital HR services – this is the one.

Responsibilities

• Architect and configure the full Servicely platform for HR & Payroll Ops.
• Map current processes and redesign them into scalable, automated digital workflows.
• Build service catalogues, case management flows and self-service experiences.
• Implement AI-powered features (chatbots, predictive routing, intelligent triage).
• Collaborate with global HR, Payroll, IT and project teams to drive adoption.

Required Skills

• Proven hands‑on Servicely configuration + end‑to‑end implementation experience.
• Strong understanding of HR, Payroll or Shared Services processes.
• Experience embedding automation using AI, NLP or workflow intelligence.
• Ability to run workshops, interpret business needs and convert them into digital solutions.
• Experience with ServiceNow, Workday, or other ESM/ITSM tools is a big plus.
• Exposure to large, global enterprise environments.
• Relevant IT or information systems degree (Master's advantageous).

Should you meet the required skills please respond to this advert.

Seniority level

Associate

Employment type

Full-time

Job function

Design

Industry

Computer and Network Security and IT System Design Services

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Johannesburg, Gauteng, South Africa